Unleashed by Petco

I had a terrible experience at this store due to horrible customer service. This was my first time using the self-service bathing station, so I called ahead to ask for details about how it worked and the cost. When we arrived, we read the posted instructions and tried to figure out how to open the tub, looked for the leads they requested use of and However, we couldn't find the leads mentioned in the sign. After about 5 minutes of trying to figure things out, no one came over to offer assistance or ask if we needed help. Since I couldn't find the lead, I decided to keep my dog's collar and leash on while bathing him. During this time, I noticed a clerk watching us, and I even smiled at her. During this time, no one offered any help. After finishing the bath, I used the blow dryer to dry my dog, and cleaned the station. I then walked to the front of the store, while husband mentioned he would grab some cat litter, so I wandered over to check out the holiday dog items. When we met at the cashier, there was an older woman with glasses and a dirty blonde bobbed haircut who immediately blocked my way staring at me. She loudly and rudely told me in a demeaning tone ,I was supposed to pay before using the bathing station and accused me of using the wrong products. She stood with her hands on her hips and kept repeating herself. I apologized, explaining that I had called ahead for instructions, but she continued to berate me, wagging her finger in my face. My husband and I decided to bypass her and approach the counter. The young man at the register looked embarrassed and mouthed an apology to me. After taking my dog to the car, I returned to talk to the woman. I explained that she needed to improve her customer service skills. I told her she could have easily asked my husband to pay first while I was washing my dog, or during the time we where figuring out the washing system. She could have kindly reminded told us about the process. Instead, she chose to be rude and condescending. She just got defensive and tried to justify her behavior, getting red in the face. I felt physically unsafe. I've been a regular customer at this store because of its convenience, but after today’s experience, I will never return. It's unfortunate that such poor service has caused me to take my business elsewhere

Great store; clean, plenty of item selection, GREAT “self serve dog bathing” area set up; highly recommend

Unleashed by Petco is a paradise for pet owners. Their curated selection of high-quality food, toys, and accessories makes it easy to find exactly what I need for my pet. The staff is knowledgeable, helping me choose the best products for my dog’s needs, and they even offer great advice on nutrition. I always take my dog there for the self service dog wash. Everything is always clean and the price is very reasonable.

I adore this pet store it is just so cute and they have some of the most unique stuff. The staff is super friendly and they are so fun to deal with and make great recommendations.

Came here with my two pugs, both of whom were contained in a stroller, in order to use the self wash and was told I can’t have two dogs with me. No where on the website does it say anything about one dog only. No where. Made a special trip across town for nothing and will be cancelling my petco repeat deliveries now. I won’t support a business with such absurd rules. I can understand if both dogs were free roaming and causing problems, but they weren’t. They were completely contained in a stroller, and I saw the tubs—they are also completely contained.