Petco

We used petco for the first time today to groom our golden doodle. We just moved to the area not long ago and our boy was so matted from having to wear a cone for an extended period of time. Rachel worked MAGIC. We are so happy to have found someone to groom our guy! Everyone was so kind and they loved on our guy and took extra care of him for us.

Staff is friendly and very helpful. I found everything I needed and so much more than I didn't! 😂

DO NOT bring your anxious puppy to Grapevine grooming. I’d taken my Benny to the Highland Village location because I trust their staff in handling my dog, but seeing as they were booked out all month I scheduled an appointment two weeks prior for this location. The stylists were nice enough but the bathing, grooming, blow drying, tables, and kennels are cramped into a tiny 4x4 room. Unfortunately, I’d been caring for his beautiful coat for many weeks and anxious to get my boy his beautiful groom. Thankfully, I was not charged for the haircut my sheepadoodle received. He was returned to me soaking wet and unbrushed now I will have to make work adjustments to find him a quick enough grooming at another Petco where there is actually space for these employees to do their job thoroughly and efficiently. This is a stressful environment for these pets and the store needs to make improvements in this department. I’m extremely disappointed in myself for putting him in this position and can only hope he will be trusting and comfortable with other grooming salons in the future.

They always have a great selection and everything is always in stock!! Also love that they are not judgmental. Only issue is that they seem to be very understaffed, all the time. I’ve been waiting for assistance at the animal enclosures several times when there are 7+ people waiting in the checkout line. I’ve spent 20min waiting for cashier to be able to get to me. A few times I’ve seen other employees around who dodge into the back area of the store when I try to ask for their assistance, and when the 1 cashier is overwhelmed I’ve heard her call for assistance only for nobody to show up to help.

The store looked empty of people when we entered. No employees or customers in sight. After a few minutes of hanging about in the first section, we were able to get some assistance and complete our purchase. The store associate was friendly and helpful.