Petco

We stopped by Petco late last night because my 14-year-old son had finally saved up enough money to add some fish to his new 10-gallon tank. This was something he’s been working and saving for months, so it was a big deal for him. We were lucky enough to be helped by a beautiful lady named Kara, and I just want to say how grateful we are. She was kind, patient, and incredibly knowledgeable about the fish. In just a short time, she taught us a lot — even how you can train a beta fish (which totally blew our minds). She didn’t rush us, even though it was near closing, and you could tell she really cared. Kara made something important to my son even more special. I really appreciate the way she treated us. So refreshing.

I bought some fish the other day and the guy who helped me was knowledgeable and helpful. (Unfortunately I didn’t catch his name!) After a poor experience at another big box pet store that resulted in all of my fish dying (of ich), he explained how they do things at this store and knew what he was talking about instead of just scooping some fish in a bag. The fish seemed to be well cared for and not cramped in their tanks. My fish seem happy! I appreciate the time. Thank you!

She loves her new toys and the older gentleman at the counter was super friendly!

I love to buy fish and I see myself coming here very often. The workers here, for some reason, they always have some sort of problem whether not knowing about the fish or just being rude in general,such as today me and my grandson went to buy more tiger barbs,pretty normal right,I asked for a bigger one since one of the workers got a small one.Well This snubby white boy said that he can't andwasn't going to pick out the bigger fish,just pure laziness if you hate your job that's fine but please take it out on other people instead of the customers.Just lost a customer.

On March 17,2023, my shihpoodle endured a rough time of grooming with Brittany. I had no courtesy call to pick up my angel so I had to call them. To my surprise my baby had cut hair all over me and the car. He wasn’t freshly washed and I noticed his tail wasn’t trimmed right. I went back and forth with the decision to bring him back to get proper grooming services. This time on March 21st, I left him with Jessica and Brittany. I asked for him to be properly groomed and told them both that his tail still long. I also notice that Jaxx wasn’t so chipper and excited to be there. He’s never had to be dragged into grooming room. When I pick him up this time, he was still wet and I also noticed knots in the back of his ears, his tail was chopped in half rather than groomed. It seemed like he was brushed with water and shampoo but never bathed. His fur was not fluffy at all. I decided to wait a couple of days and take care of him myself. He had been through so much. I spent $55.00 for a service my pet didn’t get and I really believe he was abused. I’m really disappointed in Brittany and Jessica they both came highly recommended. Here’s a picture of him after going to the groomers at PetSmart vs petco. I was disappointed with petco but I clearly see that Jaxx was taken care of there. A whole lot better than Petco. The first two photos is Jaxx after his grooming at PetSmart located in Covington La. As always, when leaving the groomers there, he’s happy go lucky! You can clearly see the difference, even with his fur. It was trimmed and fluffy. My baby had no knots. The other two was at Petco in Hammond La. His fur looks choppy and unkempt. He was shaking in the car and had tears in his eyes, he looks really sad. He doesn’t look like he was taken care of. Later that week, I spent hours cutting and brushing out knots behind his ears. I’m still upset about this experience. I called corporate and got no response. I will continue to purchase his food there because it’s nearby our home but I will never bring my baby with me and he will never get groomed there.