Petco

I made a stop at this store two days ago. Walked in and was greeted by a young lady as soon as I walked in the door. She asked me if I needed help with anything and she directed me in the right direction. I didn’t catch her name tho. I didn’t know how to use the tag machine and was helped by the cashier Dillon. He explained it well. He was even very helpful helping me decide on a collar for my dog. Overall great experience here. Shout out to Dillon and the young lady for having great customer service!!

Just a warning to anyone who leaves a review under this Petco location my girlfriend had a horrible experience at this location with cashier Aether and was dismissed by the manager when she went into the store the day after the incident happened to ask for corporate contact information. She left a review and received several like including my like that were instantly wiped clean today the same day she received this email. People need to be aware that their likes are being deleted on negative reviews to protect this locations reputation. Everyone deserves to be heard out and not silenced. Thank you for your time.

The person who checked my out wasn't wearing a name tag, but my receipt says Brian. Kinda long dark hair. I walked up to the register, wasn't greeted. I said hello, I got nothing. I was carrying kitty litter, usually pretty heavy, and put everything in the counter. He then seemed to wait for me to turn everything to him and hold up the barcode so he could scan it. Still didn't say anything. Then finally says my total. Doesn't touch my items ONE TIME. No bag, no offer for a bag, even as I am carrying kitty litter and loose items out of the store in my arms. I was going to ask for a bag, but since I didn't get a response any other time, it seemed pointless. Also, the layout of this store is an absolute mess.

I am writing to formally express my dissatisfaction with the customer service I received at your [store location] on March 16, 2025, at approximately 5:30 p.m., as well as my experience the following day when I returned to speak with a manager. On March 16, I visited the store to purchase crickets and dog shampoo. Upon entering, I was not greeted by anyone. I made my way to the aquatic section and realized there were no small packaged crickets available. I went to the register area, where I found Atther assisting another customer. I waited patiently for her to finish, but she did not acknowledge my presence nor ask if I needed assistance while she continued to engage with the customer in front of me. She was conversing and laughing with the customer, completely ignoring the fact that I was waiting. When the customer took a phone call, I saw an opportunity to ask Atther for assistance in getting the crickets I needed. However, instead of helping me, she made a gesture implying that I should wait, and when she did respond, it was in a dismissive and aggressive tone. She asked me what size and how many crickets I needed, but it was not in the same friendly manner she had used with the other customer. After a long wait, she finally gathered the crickets for me, but I was left feeling that she was deliberately trying to upset me by taking her time. I then informed her that I still had other items to purchase, but due to the way I was being treated, I asked her if she could call someone else to assist me. Atther proceeded to call the store manager, and while I waited, I observed another customer at the register being ignored as well, despite being ready to check out. Atther continued attending to customers who were not waiting to check out, which only added to my frustration. When the store manager arrived, I explained the situation and received an apology, but I was left with a lingering feeling of discomfort regarding the unprofessional behavior I had experienced. It was unclear to me whether I was treated this way because of my race or gender identity, but the entire experience left me upset and confused. I returned to the store on March 17, 2025, at approximately 4:20 p.m., hoping to speak with a manager and request corporate contact information to file a formal complaint. However, the manager I spoke with was dismissive and defensive, leaving me feeling as though I was being blamed for the incident. I left the store feeling as though my concerns were not being taken seriously. I expect better treatment and respect as a customer, and I hope Petco takes this matter seriously. I am requesting a formal apology for the way I was treated and that steps be taken to ensure that all customers receive fair and equal treatment, regardless of race or gender identity.

Overcharge on item they manager don’t allow price match from petsmart