Petco

Clean, friendly and very attentive. I live in Portland and drive to this location now just because of my good experience. Not a big chain supporter.. but the women who work here rock! Thank you for my awesome new finned friends 🐠

I honestly hate leaving such a bad review.. but my dog came home after 5 hours with a terrible haircut. We provided the groomer with a previous post-groom photo that we really liked. She asked me to pick from 3 stock photos Petco uses for a length we liked, and there was another similar breed being groomed at the time of our drop off that we pointed out was too short for our liking. She’s been groomed elsewhere (the previous place is too far from home) and she’s always gotten a really good report card, so I thought everything would be alright. The woman even told me that she was exceptionally behaved for an 8-month old puppy. We dropped her off at 10:55am and she wasn’t ready until 4:00pm (normally her grooms are 1.5-2 hours). Her haircut is extremely short, as short as it can possibly be and it’s very uneven. She has chunks of longer hair on her back and it’s really choppy and uneven on her belly. Absolutely not what we asked for. I will state that they called and reported that she had a mat on her front leg that was worse than they had originally assessed, and they might need to cut it shorter. I responded with yes, that’s fine, whatever you need to do to make her healthy and happy. She called back to tell us she was ready for pick up, and that she was able to get the mats out without cutting too short. So we were extremely shocked when picking her up. We’re easy owners so this is fine, it’s just hair and it’ll grow back. But I can’t let someone else go here without knowing the consequences. I don’t have a photo of her groom today, it was honestly so shocking for us, but I’ll update the post with before, what we wanted, and what we got photos. I’ve been a customer for 10+ years for toys, food, treat, but we will absolutely not be returning for grooming services, nor recommending anyone here. I also won’t be looking into any veterinary services if grooming is so bad.

Nice store parking can be a little hard with so many people coming in and out. What's inside the store it's a bit of a smaller footprint than I'm used to in other petco's. This area is super busy and more dogs inside than people. I mean way more than you ever see in one store typically. The staff seems friendly and the line seems to move relatively fast. So a good addition for this area.

we were happy to have this location open up by our home. i got a puppy end of last year and took him in recently to have his nails done. i believe kylie ? took care of that and did a great job! she was very quick and good with my puppy : ) then more recently he came in for a full bath by devynn who did an amazing job. even though my dog is a bit wiggly and hyper she seemed to handle him well and was able to get him done quickly. i could tell he was happy and not bothered at all after the visit. afterwards we mentioned looking for good food and she showed us a few options and educated us using her nutrition background. thank you devynn we'll definitely be bringing puppy ash and his new sister back : ) as for the rest of the store its always nicely stocked, clean and friendly staff, it's a bit smaller than the petsmart or petco further down the road but i kind of like that it makes it easier for us to get what we need and get out !

Went to the self dog wash today 12-26-2024. Mill plain location. The tub was gross. Full of hair from another dog. I rinsed the hair and mat off. The mat felt slimy. There wasnt anything to clean the tub with. There were 2 bottles of shampoo that were labeled with a letter on each one. The shampoos on the wall dial were all empty. The towels for drying were the size of a hand towel. You get 2. If I go back, I will bring lysol to clean, shampoo and towels.