Pet Life

This store is a rip off! DO NOT BUY FROM THEM! I place an order of aquarium supplies on March 3rd. After calling and no one answered and being on hold for 45 minutes, i decided to email customer support. They said the package was lost in transit. Why the used Amazon for shipping I’m not understanding. I requested they cancel my order. All of a sudden the shipment was found only to arrive 18 days after the initial order. Amazon attempted delivery on the 21st and I refused the delivery. I emailed Pet Life support and they said they could not refund my money until they received the package. THIS COMPANY IS CRIMINAL! I ended up losing a fish because I needed the product ordered. Ordered what I needed from Amazon and received it the next day. My other mistake is ordering through “Shop” app who offers no assistance or protection. NEVER AGAIN! 23 days later and I’m still fighting for my refund. Calling my card company next!

I wish I would have read the reviews before ordering! I paid for extra for priority shipping, never received my order, no reply to my emails! The health of my fish depended on these parts. I had to reorder everything from Amazon and pay more but I got my stuff next morning. I went to USPS with the tracking info, they haven't even received the box yet.. What a joke of a business! I can only assume I'll never see a refund.

I recently shopped online at Pet Life for a new dog carrier, and I must say, the experience exceeded all my expectations! I was on the lookout for something specific – a dog carrier that was not only comfortable for my dog but also convenient for my use. That's when I came across the Pet Life Vista-View 360 Degree Zippered and Collapsible Soft Folding Dog Crate - Folding Travel Dog Kennel with Zippered Entrances Along The Pet Crate. And let me tell you, it turned out to be a fantastic find! The website itself was super easy to navigate, making my shopping experience smooth right from the start. But what truly set Pet Life apart was their customer support. I had a few questions about the dog carrier's size and material before making my purchase. The customer support team was incredibly helpful, providing me with all the information I needed promptly. They were patient, knowledgeable, and made sure I was confident in my purchase decision. When the dog carrier arrived, I was thrilled with the quality. It matched the online description perfectly – from the 360-degree zippered access to the ease of folding it for travel. The collapsible feature is a lifesaver for storage at home and on the go, and the zippered entrances make it so easy to get my dog in and out without any hassle. Moreover, my dog seems to love it! The carrier is spacious, giving him enough room to move around and settle comfortably, which is always my top priority. The ventilated design ensures he stays cool, even on warmer days, and I can tell he feels secure in his new little travel home. All in all, shopping at Pet Life was a fantastic experience. The product help and support I received made all the difference, ensuring I got exactly what I needed for my dog. If you're in the market for high-quality pet accessories with a team ready to assist you every step of the way, I highly recommend Pet Life. My dog and I are more than satisfied with our purchase, and I'm confident you will be too!

Love this company! They make the best items for my furry friend. High quality toys, clothes, leashes, carriers. Recently ordered dog food from them and was not disappointed. Arrived on time. No issues. The one star reviews are probably from disgruntled employees.

Placed an order with petlife at the end of September an item which was listed in stock at the time on their website. I had used my apple pay for this order which was set to the wring address. I emailed pet life asking them to make the change, and they replied the next day confirming the change. The next week, this still had not shipped. I sent an email asking for status update, to which they replied and stated the item would ship at the end of the next week, 3 weeks after the order was placed. The order did not ship when they advised, and it ultimately took 1 month for them to ship a stock item. After shipment is where the real problems began. I never received my order, FedEx damaged it in transit and never attempted delivery. As soon as I got notification from FedEx I contacted pet life asking for next steps. They answered my email and stated they would get back to me soon. They never got back to me. I spent the next month trying to contact them multiple times. They did not answer and emails, or phone calls. After a month if trying, I decided to submit a BBB complaint to see if pet life would respond to someone else. Pet Life did not reply to the BBB after 2 attempts so they closed the case without resolution. I have now submitted a credit card dispute as the only way of getting my money back for an item I never received and will likely never receive. Pet Life did answer communication at first, so considering they completely disappeared as soon as this issue happened would have to assume they did so intentionally and a scam is the only way I can really describe this.