Glass Aquatics

First time with an aquarium and Glass Aquatics has made it a great experience. I went several times before pulling the trigger. I went several times and discussed with their staff on what my needs were as well as what is possible for me. They blew it out of the water from the get go. I ended up buying a Red Sea G2+ 250 and have had a great experience. Vanessa the owner made the ordering process easy and stress free. I was able to schedule their amazing service techs Kelsey and Ruben to assist with the setup as well as aqua scaping. With their assistance the tank was set up within a few hours and ready for stocking within a week making the entire experience stress free. Kelsey and Ruben ended up also helping me pick out my first coral which was a gorgeous Utter Chaos polyp which is growing great and multiplying in my tank. I consistently go back and have a great experience every time I go to the store. They always have helpful advice to ensure you don’t kill everything in your tank. With everything they do and the passion they put in they have earned a long time customer in me. I hope to keep coming to the store to always see the array of coral and fish they have available.

Glass Aquatics was so helpful. They special ordered a Shubunkin Goldfish for me. I called many places that couldn’t help but they did. The staff is super helpful. They have a wonderful selection as well. Highly recommend going here.

Absolutely horrendous customer service. I was told they had an option to text the store so I could get my information in writing (I have retention issues I made clear in my first message that require me to have things in writing or I can't retain the information, especially in a stimulating place like a fish shop.) my question was about what species of clam they have available, so that I could get my tank ready for a specific species *before* driving a two hour round trip to get the clams (what kind of psycho goes to buy an animal without knowing their care requirements?) after a few messages back and forth explaining that I cannot "just come in to discuss," I was finally told someone named "Ruben" would help me when he was done with his duties. 3 hours later, "Ruben" messaged me asking about my tank parameters. I responded immediately with that information and never heard back. 24 hours later, I asked if they just didn't want my business, as "Ruben" had never responded. I was immediately told I was being impatient, and maybe I should shop somewhere else if I can't come to their location to get this information in person. I explained again that, due to a disability (autism,) I cannot get the information in person, I need it via text so that I can reference it. The response I got was "how in the heck are we supposed to know you have a disability??" To which I responded that I said as much in each of my first two messages. I was then told that my accommodation requirements are "unreasonable." I asked if they have a sign interpreter on staff to help with the deaf community, or how they would handle a deaf customer who needed information on a fish. No response. I tried to conclude the conversation several times while they kept messaging me telling me how rude and unreasonable I was being. All while calling me "sir" an insane number of times. I'm not a sir, but even if I were, no one needs to say it that much. I hope this business fails. After 20 years in customer service, being spoken to as I was today was atrocious, and I truly, from the bottom of my heart, hope this business goes under.

Glass Aquatics at 522 W Harwood Rd, Hurst, TX 76054 is a fish store that truly stands out in terms of their exemplary service and dedication to ensuring customer satisfaction. My recent experience at Glass Aquatics was nothing short of fantastic, as they not only provided top-notch service but also went above and beyond to assist me with re-aquascaping my 180-gallon mixed reef tank. Upon entering Glass Aquatics, I was immediately impressed by the welcoming atmosphere and the knowledge displayed by their staff. The employees were friendly, enthusiastic, and eager to help, which made my visit all the more enjoyable. Their expertise in all things aquatic was evident, and I felt confident that I was in good hands throughout the entire experience. One of the aspects that truly set Glass Aquatics apart was their level of preparation. They were well-equipped with all the necessary products and equipment that I needed to complete the task of re-aquascaping my reef tank. This attention to detail and foresight ensured that the process went smoothly and efficiently, without any hiccups or delays. Furthermore, I was delighted to discover that Glass Aquatics offers great deals on coral, especially for members. As a member myself, I was able to take advantage of some fantastic discounts and acquire beautiful pieces of the ocean for my tank at a fraction of the price I would have paid elsewhere. The quality of the coral available at Glass Aquatics was superb, and I could tell that they take great care in sourcing their products to ensure the utmost beauty and health of the marine life they offer. Overall, my experience at Glass Aquatics was exceptional, and I couldn't be happier with the outcome. Thanks to their exemplary service, dedication to customer satisfaction, and high-quality products, I was able to enhance the beauty of my aquarium and create a thriving environment for my marine life. I highly recommend Glass Aquatics to any aquarist looking for a top-tier fish store that goes above and beyond for its customers.

A Deep Dive into Excellence: Glass Aquatics Review Nestled in the heart of our community lies a gem that caters to the aquatic enthusiasts, offering not just products but a warm embrace of knowledge and passion. Glass Aquatics, a locally-owned family business, stands tall as more than just a fish and aquarium store—it's a haven where every visitor is treated like family. In this detailed review, I'll delve into the myriad reasons why Glass Aquatics is not just a store, but an experience worth cherishing. The Warm Welcome: From the moment you step foot into Glass Aquatics, you're enveloped in an atmosphere of warmth and hospitality. The staff greets you with genuine smiles and a readiness to assist that's palpable. It's not just a transactional encounter; it's the beginning of a relationship built on shared love for aquatic life. Their dedication to customer service is unparalleled, and it sets the tone for an exceptional experience every time you walk through their doors. Knowledgeable Staff: One of the hallmarks of Glass Aquatics is its staff's profound expertise in all things aquatic. Whether you're a seasoned hobbyist or a novice looking to start your journey into fish-keeping, the team at Glass Aquatics possesses a wealth of knowledge that they're more than happy to share. They patiently answer every question, no matter how trivial (and I have asked a LOT), while offering valuable insights and advice tailored to your specific needs. Their passion for what they do shines through in every interaction, making learning an enjoyable and enriching experience. Preparedness and Attention to Detail: What sets Glass Aquatics apart is their meticulous attention to detail and unwavering commitment to quality. The store is impeccably organized, with each product thoughtfully curated and displayed for easy accessibility. From tanks and filters to exotic fish and live plants, everything is meticulously arranged to ensure a seamless shopping experience. Moreover, the staff is well-prepared to handle any query or request, thanks to their thorough understanding of the products they offer. If you're in search of a rare species or just need advice on tank maintenance, you can trust that the team at Glass Aquatics has you covered. Personalized Service: Another commendable aspects of Glass Aquatics is their commitment to personalized service. Each customer is treated as an individual with unique preferences and requirements, and the staff goes above and beyond to cater to their needs. At Glass Aquatics, you can always expect personalized attention and tailored recommendations that reflect your interests and aspirations. A Family Atmosphere: Perhaps the most endearing quality of Glass Aquatics is the unmistakable sense of familial warmth that pervades the store. As a family-owned business, they understand the value of genuine connections and personal relationships. Every customer is welcomed into the fold with open arms, treated not just as a source of revenue but as a cherished member of their extended family. Regardless of your background or experience in fish-keeping, you'll always feel at home at Glass Aquatics. Conclusion: In a world where impersonal chain stores dominate the retail landscape, Glass Aquatics stands out as a beacon of authenticity and excellence. From their unparalleled customer service and knowledgeable staff to their unwavering commitment to quality and sense of community, every aspect of the Glass Aquatics experience is imbued with a genuine passion for aquatic life and a dedication to exceeding expectations. I whole-heartily recommend Glass Aquatics for any and every fish keeper in DFW. While I feel hesitant to share pictures of my tank before I first stepped into the store and met the family, but rest assured that it was in terrible shape. The incredible transformation that my aquarium experienced almost felt like science fiction. To finalize my review, I have attached a few pictures of my planted tank, as well as pictures of my new reef tank that I recently started. I couldn’t do it without them.