Unleashed by Petco

I’ve been a loyal customer at Petco Unleashed in Monrovia for a while now, mainly for the great deals on pet food. Unfortunately, my recent experiences have left me frustrated and disappointed. Their return policy has changed. Now, you can only get a refund within 30 days and store credit within 60 days. After 60 days, they won’t accept returns or exchanges under any circumstances—even if the item is unopened, your pet doesn’t want to eat it, or had a bad reaction to it. Also, the way they handle purchases is frustrating. We recently bought 100 5.5 oz cans of pet food, and the staff packed 50 cans into just two paper bags for each of us, making them far too heavy. When I politely asked for an extra bag to distribute the weight, they refused unless I paid for it—even though the bags were clearly overloaded. This isn’t the first time this has happened, and it’s unacceptable. When they send emails after every purchase asking for feedback, claiming they “care and listen.” Yet, despite sharing my concerns multiple times, there’s been no response or acknowledgment. It feels like they’re more focused on appearances than actually addressing customer concerns. I’ve come to expect better from this location, but these repeated issues have left me questioning if it’s worth continuing to shop here.

It's Petco. This store is two doors away from Marshalls (Trader Joe's, Sally's Beauty Supply). It is a unique offering like a Market Express except for four legged animals. It carries almost everything for cats and dogs (fish, birds, etc would be larger full service locations). The service is welcoming and prices are standard.

I’m not normally one to leave reviews, but we took our cat (Cowboy) to their pop up clinic for vaccinations this morning and are VERY disappointed by the service and professionalism shown by the vet techs. Cowboy is 8 months old, curious, calm, and easy going cat. The first tech we saw this morning who checked us in was very helpful and kind, allowing us to weigh our cat and she complimented his curious behavior. Nothing wrong at all at this point. We paid for the vaccines/micro chip and took Cowboy to the table to be seen. He was dumped out of his carrier by the assistant vet, and dragged into place by his harness. There was no kindness or care shown to our pet. When he got upset in response, they immediately covered him in towels and held him down to the table. the whole thing happened so fast, we didn’t even have time to react or respond to their harsh and careless treatment. I understand the concern for the vet techs health and well being, but what could be expected of Cowboy when he was dumped out and dragged around? I wouldn’t recommend anyone take their pet to Unleashed. Picture of Cowboy attached, because he’s a good boy and didn’t deserve this treatment.

Neat and well stocked store. Employees are helpful and polite!

Very small. Not enough staff, even not in the cashier place. Be aware, they don’t have self washing service here!