The Serpentarium

We’ve been regularly coming here for well over a year since we got our leopard gecko. Customer service has always been excellent. Staff are always knowledgeable and friendly and help out with so much advice. The one thing I’ve always hated here though is the bad smell as soon as you open the door. I always would just mentally prepare myself for the smell and the place just not looking too clean. That was until tonight! We walked in tonight to a CLEAN store and no smell. It was amazing! I told the staff how impressed I was with the cleanliness of the store and the gross odor being gone. He said they’ve been working hard sweeping and moping more regularly. I really appreciated this so much and I hope they keep it up because it did make us feel so much more comfortable going there. As always, customer service was amazing.

If you keep reptiles or amphibians (or you are thinking of keeping them), then this is the place to go. We recently found a lizard hiding in our car for who knows how long and my daughter wanted to keep it as a pet. We went into the Sepentarium and they helped us get set up. The staff seem very knowledgeable and genuinely care about the animals. They dont seem to try to upsell you on stuff you don't need. And they even remembered us when we came in several days later to get more crickets and asked how "Wolfred (the lizard)" was settling into his new home.

The staff is very helpful and knowledgeable. I recently bought my first pet snake, a ball python, and they helped me pick out my setup and gave me a bunch of useful tips about caring for my new snake. They also answered follow up questions when I called in to ask about feeding my snake and what to do during his first shed. I highly recommend this place.

Everyone is professional & knowledgeable. I love the pets they have also.

The place is awesome. Filled with cool and exciting creatures. I’ve gotten my bearded dragon and my red footed tortoise from here. They’re always so cool and friendly (the employees). Very knowledgeable and open to helping you out anyway you ask, any questions I’ve ever had about the reptiles and stuff they’ve answered. Great customer service. They have a lot of stuff for your creatures there too, such as tank decorations and food for everything. Pricing is pretty great too as far as any reptiles you want to purchase. If you’re looking for something, I’m sure they have it, or none the least they can help direct you to what you’re looking for. Must go!