Petco

Yes I know you're going to close in 2 minutes. You have a customer at the register. I can grab the one thing I need and get going. I don't live near a Petco but no that can't happen. I have to be kicked out before the last customer even finishes paying. What a bummer! I usually love this Petco but not today. As I sit in the parking lot writing this they just let another customer out, 6 minutes after closing so they could have let me get my dog her dinner

I had a deeply disappointing experience with the Del Mar Petco, where store manager Luka refused to accommodate my support animal—a well-trained, sweet, elderly Labradoodle. My dog is a cancer survivor, and while he is still happy and healthy, he struggles to stand for long periods due to leg surgery. I spoke with Luka over the phone and explained my dog’s condition, even offering to bring him in so he could see for himself. The only request I made was to let me bathe and blow-dry my dog at home, then have his haircut and nails done in-store. Without any consideration or willingness to discuss a solution, Luka flatly refused, stating that grooming my special-needs dog was against company policy. He had no interest in hearing my reasoning or even meeting my dog before making a decision. Petco should be more mindful when choosing store leadership. A lack of flexibility, empathy, and customer care reflects poorly on the company. Pet parents—especially those with animals who need extra consideration—deserve better.

I think is easier to just shave them than to do a good hair cut, they should charge differently by just shaving them.. they did a Terrible job to my dog this is the 3rd time I take her for a grooming service and they just shave her from head to toe . btw very bad shaving as well… never going back

I'm a new dog owner to a puppy and I love coming to this Petco location. I came here in January feeling kind of lost and feeling like eh what's the point, how often will I come here? I found chewy and Amazon and felt I didn't really need to come to Petco but figured I'd look in person at some items I was considering ordering online since I was getting my puppy in February. Matias asked if there was anything I needed help with and I explained to him I didn't know what I was doing or really looking at as a new dog/puppy owner. Like literal 0 experience and used to be afraid of dogs. He showed me around to so many different aisles and products I didn't even think about. He recommended chew toys with rubbery grooves/spikes that help massage puppy gums, and showed me sprays or items to help in case my puppy likes to mark areas of the house. He gave me Zoe's, the dog trainer at this location, card and puppy schedule classes and I thanked him, but recycled both after a week of getting home since my friend had recommended a different trainer/company to me and I had an online membership with Baxter and Bella. My vet actually recommended going to Unleashed in the Del Mar Highlands for puppy classes so my puppy can get socialized with other puppies. She said Unleashed was great when she went last year and she said that what's awesome is because Petco is a big chain store, the curriculum is all standardized. I went to Unleashed and mentioned this Via De La Valle store is near where I go boxing, and every employee I spoke to said go see Zoe and get training from her. They said Ethan is great, but Zoe is amazing and Zoe actually taught Ethan, and I thought huh, yeah why not go to the teacher of the already great trainer here at unleashed. I met Ethan and he's super friendly and I have no doubt he's a good trainer. I went back to this Petco, and I'm surprised I don't see many Google reviews about the training and about Zoe. I feel like such a dud for recycling her card and calendar. I immediately picked them back up in March when my pup was 12 weeks and ready for classes. Zoe is phenomenal! I have nothing but positive things to say about her and my experience taking classes from her. My puppy, Archer, and I did Puppy Level 1, but missed some classes and Zoe recommended he take Puppy Level 2 since he was picking things up well and I was relatively prepared and was on top of training Archer. Both classes were really great, and Zoe was about to troubleshoot things that I didn't even realize were things to troubleshoot. For example, Archer tends to sit when given the command, but if he doesn't get treated immediately, he'll actually start scooting back a bit, so Zoe recommended practicing up against a wall to prevent that! When Archer lost teeth and lost interest in his high value treats, and I told Zoe how much Archer loves balls, she said to use the ball I had to grab his attention as the reward instead of the treat. I've seen Zoe mentor/teach 4 trainers during our Puppy Level 2 classes, and she's such a great teacher to peers and handlers. I feel so grateful and lucky to have met her and have her helping me train my pup. She is incredibly friendly, nice, receptive, patient, and cares so much for all the pups she trains. The walls put up to section off the area for class are filled with all these pup graduates that I know are equally fortunate to have benefitted from her teachings. Archer and I are so excited for Adult Level 2 next! I do want to also add that all employees I've met at this store are super friendly. Shaira, the manager, is also so kind and nice whenever I return things. I always feel guilty returning items but sometimes things don't work out. As a new dog owner, it's so comforting on my mind and my wallet to know I can return items in any condition within 30 days.

The cashier that helped me that day was friendly and helpful. You can tell she loves animals and loves to help people take care of them. What a pawsitive experience!