4.0

I went into the store to buy canned food. I mentioned that I had mistakenly purchased dry food that was for puppies and my dog is 13 and can't eat it. The cashier told me I could bring it back and get a refund or credit. Which is what I did. That was fabulous. I always find the customer service at this Petco to be friendly and helpful.

J ML
  • Overview
  • (818) 506-6416
  • stores.petco.com

Hours

Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 10:00 AM - 7:00 PM

Petco Introduce

Welcome to Petco, your local Pet Store Near Me located at 12800 Ventura Blvd in Studio City, CA. We aim to provide a variety of pet supplies and services for your animal companions.

Based on customer reviews, the Petco in Studio City is recognized for its positive customer service. One customer specifically highlighted the friendly and helpful nature of the staff, particularly a cashier who provided excellent assistance regarding a mistaken food purchase, offering a return or credit. This suggests a customer-focused approach to service.

However, another customer shared observations about the store's physical environment and layout. They described the front of the building as unusual and the inside as feeling both crowded and empty, possibly due to stocking issues or high demand for certain items. This reviewer also noted that while the employees were very nice and helpful, they were primarily stationed at the register, and better signage or floor assistance for locating products would be beneficial.

Features of this Petco location, as indicated by customer experiences, include:

  • Friendly and Helpful Customer Service: Staff is reported to be accommodating and willing to assist with issues like returns and exchanges.
  • Nice Employees: Customers generally found the employees to be pleasant.

Areas for potential consideration based on feedback include the unique design of the building's front, the store's layout and potential stocking inconsistencies, and the availability of staff on the floor to assist customers with finding products, especially given potentially unclear signage.

Currently, specific details about the full range of products and services offered, the typical store environment beyond the noted observations, and any promotional information are not available in the provided feedback. For more comprehensive information, we recommend contacting the store directly.

For more information, please contact us at:

Phone: (818) 506-6416

Mobile Phone: +1 818-506-6416

Address: 12800 Ventura Blvd, Studio City, CA 91604, USA

Visit the Petco in Studio City for friendly service and assistance with your pet supply needs, keeping in mind the observations shared by fellow customers regarding the store's layout and building design.

Petco Photos

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Petco Location

Petco

12800 Ventura Blvd, Studio City, CA 91604, USA

Get directions

Reviews

I went into the store to buy canned food. I mentioned that I had mistakenly purchased dry food that was for puppies and my dog is 13 and can't eat it. The cashier told me I could bring it back and get a refund or credit. Which is what I did. That was fabulous. I always find the customer service at this Petco to be friendly and helpful.

Apr 10, 2025 · J ML

Ok. This is the stupidest front of a building I have ever seen. What is the purpose of any of these railings and stairs that lead to false doors??!?!! The inside of the store seemed crowded and empty all at the same time. Maybe it was because they didn't have anything that I wanted. So basically everyone buys the same thing and they don't seem to account for that and order more? Idk. Supply chain is hard. Employees were very nice and helpful but they were all standing at the register and since the signs in the store suck it would have been nice for someone to be on the floor to help with finding things.

Jan 12, 2025 · Mindy Parker

Pet toy items in stock are not checked for quality or durability. Purchased a toy for my dog and item was destroyed within 10 minutes. The toy was noted as a tuff and rugged chew toy?? Businesses should always check quality prior to stocking. Although make note that customer service was excellent! Reason for 3 stars

Dec 30, 2024 · JANICE QUALS

Parking was easy and I had no issue getting my online order pick up. Not the largest Petco I’ve been to but they had a decent selection of items.

Aug 25, 2024 · Michael DiGregorio

I travel further than I need to to go to this particular Petco because Damien U is the best groomer there is! My dog, who is naturally anxious, felt comfortable with Damien right away and he has taken wonderful care of her ever since. He should be commended for his excellent work!

Dec 14, 2024 · David Goldman

Pet Store Near Me