Petco

I had Charlies first hair cut done here he is a Shih Tzu mixed with poodle, it was very good cut , about four months ago I decided to take him somewhere closer. I picked Charlie up he had been shaved to the pink meat, I was devastated and Charlie was traumatized for weeks, cold trembling, crying, would not eat he was a mess and it broke my heart so of course I was crying and promised him I would never let someone do that to him again. On December 28th 2024 I took Charlie to Petco 7565 US 31 S hoping for a better experience. I told the young lady I went on a two week vacation and when I got Charlie back he had some matted spots, but the young lady rubbed through his hair and stated oh no he is NOT BAD AT ALL !!! I explained what happened to him and I did want him cut that way again and the fact he is not a poodle. When I picked Charlie up he was shaved worse than before he actually looked butchered, his fur on his tail was cut like a poodle. I was very calm paid the bill went to my car and broke down. Charlie has been crying has not eaten and only wants to lay in my lap, it is winter why would someone think it is okay to do that after saying he was not bad WHY! Charlie just has poodle in him he is not a poodle and I did not want him cut as such. I know I am one of many customers they have and it probably will not matter when I say never will Charlie go back for a cut, I have lost all trust in this Petco, and the neve to call me leaving a message about how close was i for picking him up because he had pooped twice in the kennel, he was scared and traumatized yet again. First picture is what he looked like maybe a little more hair, first cut a few months back is the shaving and poodle cut I didn't want is the second picture, and the third one is from December 28th 2024 which is far more worse than the 1st cut.

Went for grooming. I like them better than petsmart because they took time to make sure moby wasn't stressed.

The store is clean and typically stocks everything we need for our pets. If you need assistance, you'll definitely need to seek it out. On this visit, they didn't have what I needed in stock--Fortiflora, a probiotic by Purina.

The fish aren't doing so good at the moment. The petco driver is a maniac. Must have been in a hurry to clock out. He was going well past the speed limit to beat me to the store. Shame buddy. Get better. You can improve by taking care of your dying fish and tell the driver to slow down. Also.... where is the staff to help. I had to go to the register to ask for help.

Danny was absolutely amazing. She made my day literally such a genuine great soul. I wish I would've gotten her Facebook or something so that we could grab dinner. Would love to be friends with her. Keep doing you, Danny. You are the best ! I went in this morning to pick up my pick up order. I had two separate ones. She had it ready. She was so smiley and friendly. It was a great interaction for sure.