Petco

We have been coming here for close to 7 years of pet grooming, nail cutting, bath and more. There seems to be a good amount of turn over lately in the grooming section as I don’t really recognize anyone any more but that does not mean it is not good. Bella is my spa dog. She absolutely loves to get her nails cut and a bath. She is 90 pounds of love and thinks she is a lap dog. She is always so excited to walk into this store. Even with the turn over some of the groomers do remember Bella and they always go the extra step. She leaves with a special neck tie or a little treat bag. Something to say thank you to her for being so good. We never really shop in the store as somethings have good or bad pricing and in the world of Amazon some prices are hard to beat especially with us driving from Thomsons station to Franklin. Overall I would still recommend this grooming location as we leave happy and it is very easy to book appointments in the app. Make sure you have all the vet records with shots and vaccines up to date otherwise they will not accept your dog. I do like how the store is nicely organized with excellent hanging signs.

If I could rate this place negative 10 stars, I would. If you're looking for a reliable, professional groomer for your dogs, this is NOT the place. My wife brought in our two poodles for grooming, expecting a basic level of care and competence. Instead, she got a frustrating, unprofessional mess. Normally, they have you drop your dogs off at 10 AM and keep them all day and even into the night, which is already ridiculous. But this time, she was called just two hours later to pick them up. Sounds efficient, right? Wrong. One poodle was three quarters-shaved—the left back leg and the right front leg were completely untouched. The other poodle? Not groomed at all. The excuse? “Too matted to cut.” But somehow, they managed to almost completely shave one? That explanation doesn’t hold up. To make matters worse, when we asked what happened, the manager dismissed her concerns with a lazy excuse about “company policy.” We even checked with a vet, who confirmed that their reasoning made no sense. The main groomer had the personality of a unconcerned brick wall with a bad attitude. We had the displeasure to meet her a few times before and we shouldn't have gone back. That's on us. The manager wasn’t much better. They didn’t seem to care about our dogs or about providing even the most basic customer service. (Btw, we were long time customers-made no difference). If you love your pets and value your time, take them somewhere else. This place is overpriced, unreliable, unprofessional, and not worth the hassle.

My Ntabo had a grooming appointment with Sara S on the 5th of April. When his excitement to be at home calmed down, I noticed that there was something different about him but I couldn't put my finger on it. Today, it finally dawned on me that I haven't been scratched since Saturday! Great job, Sara and thank you! I tried to cut his nails the weekend before but he decided to duke it out with me🤣

I don’t usually leave bad reviews but I’m really disappointed in Petco customer service. Been taking my dog there to be groomed for long time they do a good job. I earned a free grooming but I didn’t realize, I went to use it and they said it expired. Why do they do that, they say you do 7 and you get 8th for free. I went over that and was paying. So they are penalizing me for paying $80 the last few months. I called customer service and they said there is nothing they can do to help me. I just think with all the options out there they would want to keep a customer happy and give them something they earned. Maybe I was saving it for a certain month that I wouldn’t have as much. I never got notified that I had a free one or that it would expire. She said she would give me a $10 coupon but would expire in 30 days. I usually get her groomed about 6 weeks so I guess that will expire I don’t understand why they couldn’t give me a free groom or at least coupon for next groom for more than $10. Not very good customer service. Disappointed!

On both visits, I was refused service which left my children and me feeling upset and disheartened. During my first visit, my children and I were denied the purchase of feeder goldfish due to what the associate deemed as inadequate care for our existing fish. Despite explaining our feeding schedule and intentions to keep the fish alive in a tank, we were accused of endangering the fish's life and denied the sale of a feeder! goldfish. This incident left my child feeling guilty and fearful for their current pet's well-being. The second visit was equally disappointing. We intended to purchase ghost and cherry shrimp to live alongside our betta and African dwarf frog. However, we were once again refused sale under the false pretense that shrimp cannot coexist in the same tank. Despite providing evidence of compatibility and our past success with these animals cohabitating, we were denied the purchase. Saying that they can refuse the sale if they feel we intend to harm the animal. To further compound my frustration and aid in my investigation, a visit to another Petco location in the area revealed that the exact same animals were peacefully cohabitating in a tank. When I brought this to the attention of the employee, they were surprised by the way I was treated at the Franklin location. This raises the question of whether the associates are enforcing arbitrary policies or selectively choosing whom to sell to. The lack of consistency and misinformation provided by the Franklin location is unacceptable and has driven me to take my business elsewhere