Petco

I had an incredibly upsetting experience at Petco. After purchasing a frog and returning it the same day, I was racially profiled by the staff. The associate initially had no issue with my return, but the moment my companion and I discussed the alarming number of dead fish in their tanks (over 70!), their demeanor completely changed. The manager, Kailey, instructed the associate to treat us differently, clearly targeting us based on our race. This behavior is unacceptable and deeply hurtful. Not to mention we were followed out of the store by an older geezer that was shouting at us saying our skinoil was killing the fish not their negligence. Very odd behavior, will be filing a police report for the harassment Additionally, the state of the store is alarming. The tanks were full of dead fish, and it’s clear there is a serious problem with animal care here. This is not just poor management—it’s outright neglect and abuse. I cannot recommend this Petco location to anyone who values respect or humane treatment of animals. This was an infuriating and heartbreaking experience. ***update to orignal review To Miss.Haley the alleged”customer” who witnessed us be “rude to the workers” you don’t need to act as if you were a customer, just state you’re an employee. :) you left a review two second after I did, 2 hours after the accident. (No calculator needed to connect the dots) I originally was going to just leave the review until I saw the fake review I decided to call customer support the following day. I was informed I was not the first customer to call about targeting and bad behaviour from associates from this location. Very sad. I do hope the management was changed and the staff was trained correctly. It was clear in the moment, I was not the only person that experienced this treatment and the phone call with customer service solidified it. doing simply too much, expect for your jobs. Like we had told you when you accused of us killing 70+ fish who were clearly dead for days. (A 5 year old with a half a Brain would know that wouldn’t add up) “The water shouldn’t be coving the vent, it’s sucking the fish in and killing them”.

All the basics for pet care you need. If they don't have it on the shelf, the staff are awesome and always focused on quality service. You may have a short wait in line to check out... but the genuine service with a smile is worth the wait. Highly recommend this location.

The lady who helped us was awesome however the manager Terry was horrible he said if we bought a ferret for my son he would give 25 percent off if it was purchased today but when it came time to check out he said he couldn't do the discount and my son had already picked one out so I had no choice but to pay the price. However once you say you can do something you should absolutely do it so everyone be aware the managers word don't mean anything when it comes time to check out

Friendly staff to all! The chick with tats was amazing.. I wish they sold chickens... let chickens running loose. Thar would be fun for all. Except the clean up crew. I do wish the isles were clear so a guy in a handicap scooter can shop. Go pee. Ext.

Alyssa is the BEST! My girls do so well with her. She's loving, caring and patient with them always. They look and feel great every time. (Grooming)