Petco

Aquarium service is disorganized with no way of serving customers in the way they should be serviced customers have to determine for themselves who arrived first and who goes next for service. Upon purchasing 5 gold fish the worker asked me how big is my tank. My response was why is she asking me and I told her I've kept fish my entire life. She continued her tirade by speaking with the customer who was waiting after me about how the fish cost more that the purchase price and continued to complain and show anger saying the fish have to be in 40 gallons of water per fish. Then she nasty told me I have 30 days to return them and I must bring back a water sample if I return themShe was angry and asked if I wanted anything else.

Today 5/11/24 @around 330-4pmish, I took my pet for nail cut. The staff who took care of my pet was rough to my small dog. I was watching outside through the window glass where my dog can’t see me . I noticed how this staff was pulling his leg & so dangerously careless. I can hear my dog crying. Another staff came to assist. I noticed the other staff took sone meds to nurse my dog & I saw some blood on the grooming table. I went inside & I asked the staff if the dog was injured because of the blood & the response was” he will not die with that blood” & blamed me because I was watching . I told her to stop the grooming & hand me back my dog. She was pulling my dog while the leash was still on him. His neck was getting hurt & I was panicking while telling her to be careful. I was so upset with how this staff was behaving. When she handed me my dog she was aiming to physically assault me . Instead of being apologetic she was acting as if she will beat me up. The other staff was telling her to stop. I was emotionally stirred up & I was ready to call 911 to ask for police to intervene. The manager Laura came & was trying to calm me down. She said that the staff will have the consequences for her behavior. I took the manager’s information after I gave her my business card. She promised to do fact finding & she will send me the update by Monday. While I was talking to the manager, that staff was making faces at me & mocking me. How immature & unprofessional. I am so horrified with this grooming experience from this Petco staff. I hope no one should experience the way I was treated by this unprofessional, improperly trained, lack or having no compassion towards animals & human beings. She was so rude, disrespectful & even threatened to physically assault me. The pictures below were taken after I spoke with the manager. The grooming table still showing my dog’s blood. The person standing was the petco staff that I was referring to.

Booked a 3:30 appointment with Xavier for a full service grooming. I indicated at the time of booking that I had a large Bernadoodle. It was clear from his attitude at the start that he did not want to groom my large dog. After an hour, I got a call that she wouldn’t come out of the crate and that she growled. The groomer was rude, telling me I had to go back there and get my dog because she wouldn’t come out of the crate with him. The entire room smelled like weed and he was just plain nasty. I could have assisted with getting her on the table, but instead she spent an hour, scared in a crate, for no reason. Terrible experience.

I recently visited Petco in search of items for a pet adoption event. I met Sabrina, a knowledgeable dog trainer, who provided excellent advice on food, treats, toy suggestions, and even dog dental health. She made my shopping experience seamless. I'm so glad I ran into her. Employees like Sabrina are essential to customer service and sales. Thank you, Sabrina and Petco, for the great experience.

Horrible Customer Service ! No one present on the floor to assist. When I went to the cashier to ask for help for crickets, I was told to go find someone with long hair he should be there. The person that helped me didn’t tell me that he was taking the crickets to the front. When I got there the two cashiers and the guy that helped started having a personal conversation while I was waiting to pay then rush me that I couldn’t put my number. This is the last time I would go to this unprofessional place, PetSmart has better customer service and is near by to this mess of a store.