It's Reigning Cats & Dogs

My dog is 14 years old, going blind, and very temperamental, defensive. The groomers at Reigning Cats and Dogs are wonderfully empathetic and kind! This is the first gentle and successful professional pet grooming experience for Joey since we moved to SLC 4 years ago. We've tried several, with varied results.I hope we can be repeat customers for them. Reigning Cats and Dogs is the Best!

I called this place to see if I could get my dog in, and I simply asked the lady who picked up the phone what her name was and she said no, I immediately hang up. If you own a business, being friendly with customer is vital. Who in the world lose a customer like that? Based on customer service, I would give 0 stars to this place.

Knowledgeable groomers and pet owners. First time I dropped my dog off she snapped at Faith (sorry!) but when I picked her up they were best friends. They have excellent skill with large poodles. Small local business. I lucked into discovering this spot and am so happy I did!

Absolutely horrible experience with this company. The first visit was great with Faith, and we tried returning a second time and my boyfriend was told that Faith would be her groomer again by the owner. Second visit-we were lied to and it was the wrong groomer who didn’t complete the hair cut as requested. We went out of town and came back and spoke with them about getting my spaniel back in for another cut, requested Faith again and owner said it would be Faith. I showed up this morning, and the owner had lied to me and said it would not be Faith. The owner accused me of lying about my request and refused to fix anything. She told me Faith now refused service with us because we complained about the situation and now we didn’t have a choice of the groomer to see. We were going to leave my dog there and give the groomer another chance, but then found out the truth was Faith just didn’t want to see my dog and that’s why the other groomer was doing our cuts. HIGHLY unprofessional grumpy old lady running this shop and she clearly has a horrible memory. Don’t promise your customers service you can’t follow through on. Find someone else to take your fur babies to. I was told I was a bad client because I didn’t call and complain immediately about the cut. I can't believe a business would call someone a "bad client" to their face, that is a horrible way to treat people. Also, did it even matter? We were paying for a whole other full service groom and fixing the issue at that point, I was happily going to pay for both until I was condescended down to as a customer. I’m not sure what the bad attitude was with these people, I’ve praised their work and even given referrals. How sad to treat your customers so poorly. I didn't even care about the mishap on the cut, but I did care about being treated worse than they treat the dogs they groom at the shop. Disgusting.

We have been coming here for 8-9 years now and have always been happy with the service. We have a Black Lab and you can only imagine the tumble fluff in our house 🤣 Everyone here is always so nice, happy to help, and answer any questions. I know they care about each and everyone of the fur baby that walk in the door because it show every time I pick mine up. Best part, she always gets a super cute seasonal bandanna/scarf after every visit.