Fish Gallery | Aquarium Superstore

Thank you so very much to the fish gallery. We needed help designing an enclosure for my brothers new bearded dragon. The person who designs the store tanks went above and beyond to help pick out the best decor and how to design the layout. 5/5 you guys are doing things right there. Will be coming back here for the next build.

Found this place randomly one day while looking for fish stores online. The staff has been nothing but friendly, helpful, and informative. Products are reasonably priced and have good selection. Shoutout to James for helping me get back into the hobby.

LOVE THIS STORE!! Along with friendly staff have incredible knowledge and enthusiasm for the hobby, they have some of the most beautifully mesmerizing fish. (That's not mentioning the fly river turtles!) Honestly I would recommend Fish Gallery for any level of hobbyist. With a large selection and good prices and allowing each tank to spot light a different species!

I had an amazing experience at the Fish Gallery in Houston! The selection of fish is absolutely stunning—every tank is filled with vibrant, healthy fish, and there’s such a diverse range to choose from. The staff is incredibly friendly, and I especially want to give a shout-out to the VP, who is a fantastic guy. He’s so knowledgeable and passionate about the fish and the hobby, which makes the whole experience even better. Whether you're a seasoned aquarium enthusiast or just starting, this place has everything you need. I can't recommend it enough—if you love fish, this is the place to go!

This review is regarding the Fish Gallery Aquarium and Design service. TLDR: Serious issues with design, execution, and quality of a very expensive aquarium. Horrible communication and customer service. I made a huge mistake choosing to work with the Fish Gallery and I recommend you avoid them. PROBLEMS: 1. (I should have seen the early signs and backed out of this deal). I asked Dean multiple times for the dimensions of the cabinetry internal space and door openings so I could arrange for a sump that I wanted to fit my needs. He basically refused to provide me this information even with multiple requests. It seems that he wanted to sell me his sump, which ended up being a 30-gallon Aqueon aquarium with a cheap plastic drop in piece that holds very little media. This DIY looking “sump” cost me $445, is grossly inadequate for a 195-gallon aquarium, and is not something one expects to see on a $10K + aquarium. 2. Delivery Day. The very first thing I noticed was that the stain on the cabinetry was very wrong! I am at fault for accepting the delivery and not returning it immediately, I admit that. Initially I thought it was my fault, since this aquarium order/purchase took place over many months and I was in the process of renovating and then moving into a new house, I thought maybe I wasn’t clear about what I wanted. After reviewing all of my communications with Dean and the Fish Gallery, I found the email where I told him exactly what stain to use including the brand, the stain name/color, and a picture sample of the color. The stain I requested is not anywhere close to what I received. 3. Leak!!! Within a few weeks, the aquarium developed a leak in the plumbing!! I called in to their customer service people a few times with no answer. Finally, I left a message informing them of the situation. You wonder what they did for this situation, well, they did nothing. No answer, no call back. I had buckets and towels under the leak for a week. A leak on a 195-gallon aquarium is a pretty big deal, they did nothing, no response at all. I ended up repairing the leak myself. 4. Quality. The 72” long aquarium came with 3 custom fit lids, left, right, and middle. The problem is, the lids they provided are made of plastic and they bow such that the middle is sagging low, and the corners are all raised up, some of them almost 1”. They barely cover the area they are supposed to, and often fall into the water. One of the main functions of aquarium lids is to control evaporation but the lids they provided fail to do that. They are also not something one expects to see on a $10k+ aquarium. I called to discuss this problem but again, no answer, no callbacks. I did email and finally got a response from Dean, he said he would order some glass replacement lids. I waited 4 weeks and then followed up with Dean asking for a status on the lids, both by calls and emails. I called and emailed multiple times over a few weeks, now being totally ignored. It was made clear that he was no longer responding to me at all. I tried a different route; I called in to the Dallas office to their service/maintenance folks. I spoke with a nice lady that listened to my concern (only the lid situation) and said she will work with management to find a solution and promised that I would receive a call back by the end of the day from either her or management. Guess what happened, Nothing! No call, no email, nothing. I’d say it is now crystal clear that they have no intention of providing any form of customer service, I made a huge mistake choosing to work with the Fish Gallery and I recommend you avoid them.