Aquarium Fish Depot

DO NOT waste your time or money with this business. Three weeks ago, I placed an order after discussing specifics with Patrick, who assured me the items would ship the following week. Not only did this fail to happen, but the company then proceeded to ghost me entirely. Despite repeated calls and emails over the next week, there was **ZERO RESPONSE** until I escalated my inquiries. Only then did they casually reply, claiming the order would finally ship. This week, however, I received a cold, one-word email: **“Canceled.”** No explanation. No apology. No accountability. This is not merely poor service—it’s a blatant demonstration of dishonesty and incompetence. Patrick’s misleading assurances, coupled with the company’s refusal to communicate transparently or honor commitments, reflect a shocking lack of professionalism. How a business can operate with such disregard for basic customer decency is beyond comprehension. This experience has been a frustrating waste of time, and I strongly urge others to steer clear. A company that lies to clients, ignores inquiries, and cancels orders without justification does not deserve your trust—or your money. **Save yourself the headache.** Look elsewhere for a business that respects its customers. I SHOULD HAVE RELIED ON THE LATEST REVIEW PRIOR TO MINE BY GREG. BE WARNED.

On January 29th,25 at 4:01pm. Baby Common Dojo Loach arrived. Speechless I have no words but amazing. This was my first time ordering from Aquarium fish depot ended up ordering two common dojo loach. I must say just beautiful the package was top notch. It really show the amount of care they put in making sure that the fishes are protected based on where ever they are shipped to. I love the emails update even when I had questions about what to feed my fishes they got back to me the same day or the next following day. As well as not rushing to ship them out they really care and pay attention to the weather in making sure that the fishes are safe before shipping out in bad weather. All I would say is I recommend if you’re a fish mom or dad I would order here. Make sure to do an overnight which is something they would recommend and I would as well. The packaging you won’t regret. 😘😘😘

What a terrible customer support team you have! Emailed me on Veterans day when you we’re apparently closed to harass me about a fish you already refunded me for! When I asked why you said you were going to cancel my order(which you still haven’t over a week) so now I’ve come to this. AFD is a terrible place to order fish from half the time the fish come dead(which i have a photo for you) or not at all thanks to their very “friendly” customer support. There are so many better online aquarium fish stores. Do not waste your time on this one, they will only waste yours!

Ordered fish back on Feb 15th, and their website said they would start shipping the following Monday. After I had to send an email to them a few weeks later asking why it hadn't shipped, they said it was too cold to ship still. Fine, I can live with that, to protect the fish. However, I had to send them another email 2 weeks ago, stating I would be out of town, and not to send my fish while I was gone, or I wouldn't be around to accept them, and their return policy having to film yourself opening the box within 30 minutes of receiving them wasn't going to happen. Took a bit, but they said they would wait til I got back from my trip. During my trip I got an email stating they were shipping them - and I wouldn't be around to accept - so I really laid into how poor their communication and customer service was, after they said they would wait til I got back home. They stopped the shipping, and said shipping hadn't received the message. I got back on Friday, sent an email stating I was back and to ship. It's now Monday (they only close on Thursday) and I had to resend another email telling them I would have rather drove 2 hours north to a local shop instead of dealing with their crappy customer service had I known. I just received an email stating they shipped - can't wait to see what condition they are in. Do yourself a favor - don't buy from this place with their poor communication and lack of customer service. Just imagine how it's going to be if one or more of them died during transportation.... What a joke they are! EDIT: Fish arrived - 5 were dead upon arrival, and my 10 Chili Rasboras that I ordered were something completely different - definitely not the Chili Rasboras that I ordered! After complaining to them about it - they refunded me the price of the Chili's, but not the other fish that had died, and their response was "shipping confirmed it was what I ordered". What a complete joke of a company with no customer service. DO NOT BUY FROM THEM! They won't even refund your money completely. Horrible all the way around - go elsewhere!

The new guy was amazing. He was nice and had great recommendations for a 6-year old newbie. He taught us everything we needed to know! We stocked our Christmas tank with two African frogs, two guppies, and two rabbit snails. We even got a live plant.