Vet To Pet After Hours Animal Clinic

Extremely disappointed and frustrated with the service . We arrived at 3:40 pm, just 1 hour and 20 minutes before closing time, with my dog bleeding profusely after being attacked by a cat. You would think they would make an exception, but nope! They refused to provide even a glass of water to help us, citing that they were closing soon. As a pet owner, it's shocking to see such a lack of compassion and care. My dog was suffering, and they didn't even offer basic first aid or guidance. The staff seemed more concerned with wrapping up their day than helping an animal in distress. Needless to say, we will never be back, and I would advise others to think twice before taking their pets to this clinic

Hello, I just want to say this is about the NIGHT staff for I can not speak about the day staff. My experience here at first was normal. I called first to check prices on putting my 15 year old dog down, who was suffering from extremely heavy bleeding and temperature and breathing were extremely low. They told me that to put her down would cost 250 plus a consultation fee. Ok great. We went to the office. My mother checked us in and I waited in the car, good for them following COVID protocols. As we walk in we are extremely sad and crying because we know exactly what is about to happen and no longer want to see her suffer. We get into the appointment room a few minutes later a young lady walks in asking us what going on with our pet. We begin to tell her and that is when the vet and vet tech walk in. They asked what’s going on and we tell them everything plus show pictures of how our house looked like there had just been a “massacre.” I knew exactly what it was that she had pyometra. The doctor asked question as in when was her last period we answered a month to a month in a half. She asked what food does she eat and if we have changed it, she has eaten nutro since she was a puppy we answered. The vet took a look at her took her temperature which was if I am not mistaken 99 degrees which is low for a dog, felt her stomach and saw how swollen it was and said exactly what I thought it was, pyometra. This is we’re it gets interesting, she told us that she would need emergency surgery, we stopped her right there and told her our choice is to put her down. If she was young I would have done everything in my power to not have her put down. She is 15 years old barely breathing in pain full of blood and continues to spew blood and blood clots, and low temperature. It is Inhumane to put ANY animals in that state into surgery for your own selfish reasons. All a surgery does to any animal or human is cause extreme stress to the body. We then denied surgery and again said we would like to end her suffering and she said “ I came in here because I thought you wanted to treat it.” We again answer her and said “no she is in extreme pain and extremely old and the surgery is high risk.” The vet then began to belittle us and tell us we with an attitude “maybe next time you will spay your dog.” She begins to walk out of the room and says well I will get them to give you a price and I told her over the phone they told me it was 250 to put her down. She then said “well I don’t set the prices so I will have someone come in with those prices” then I replied that is what the person I talked to over the phone said plus a consultation fee. She continued to walk out. We did not see her again after that. The same young lady that walked in the first time came again and told us that to put her down they would need blood work which would cost an extra 200 dollars and that the decision would be up to the doctor to put her down or not. We denied, paid for the consultation visit and told the young lady when someone calls over the phone to make sure to tell them they need to do blood work before anything. She then Continued to fuss with me and tell me that I was wrong and that was never said to me. I then explained it was told to me there is no reason for me to lie and that next time just to be more thorough when explaining the prices and everything that needs to happen, because in all honesty many people don’t have that kind of money especially now a days with this whole pandemic going on. She continued to argue with me and I told her you know what I am upset and before this gets any uglier I am just going to walk out. That is exactly what I did. I gave myself a couple of days too cool down and now I am writing this with a clear head. I am not her to tell you this place is awful I am sure this place has it good moments as well, I am just here to tell you my experience. I wish their customer service was better and that they would get the correct information across before calling a possibly new client a lier. *****go to Yelp for reply to comment*****

Dr. Martínez is the best vet I’ve had. She started seeing my pup in 2012 when my dog was 4 years old and back then Dr Martinez did mobile house calls. After that I followed Dr Martinez around to her different clinic locations all around Miami because she is kind, empathic, and reasonably priced. Her husband and son are also excellent and work with her. As my dog aged, Dr Martinez took good care of her and knew her history. My dog passed last year after 16 years 🤍 Dr Martinez took excellent care of her all those years and certainly extended her life after she developed liver issues, treating her with the right meds. Thank you Dr and staff.

I needed to take my cat immediately to a vet because he was urinating with blood. I shopped around other vets before deciding to come here and I’m so happy I did. Dr. Martinez was absolutely the most helpful and her presence was that to make sure your pet is okay. I also really appreciate the front staff and vet tech. They were all very helpful and nice and answered any questions I had. Dr. Martinez’s office also were very reasonable with their prices! Will definitely bring my cat back- he was also very calm with them and he knows when he’s around good people!

I came here a few days ago because my dog was bleeding from his gums and when I first called the attendant she was very nice and understanding with my situation and explained everything to me over the phone including the possible options I had. My dog was old so I was prepared for euthanasia being an option. When I arrived with my dog and the doctor assessed him she was very thorough with her assessment and explained to me the options I had, unfortunately given my dogs old age and with the tumor the doctor found above his front tooth she said she would be okay with euthanizing my dog if I was being that the dog will probably not recover well form a surgery. Although a very difficult process to go through for me, everyone at the vet clinic was very understanding and nice through the entire process. The process was quick which I appreciate. I want to thank the doctor for her thorough assessment and the rest of the employees for their good work.