Scarbrough Animal Hospital

Excellent service and care at Scarbrough Animal Hospital We bring our three dogs, Tiffany, Chanel , and Prada, to Animal Hospital, and we couldn’t be more satisfied with the service. Both Dr. Robert and Alejandro are exceptional, providing top-notch care with love and dedication. Every visit is a positive experience for both our pets and us. You can truly see the love and professionalism in how they treat the animals, always caring for them as if they were their own. We love bringing our dogs here, and we highly recommend them. If you’re looking for a trustworthy and caring place for your pets, this is it. Highly recommended!

I am writing this review with extreme impatience and anger. I have been coming to this hospital for several years now with many of my different cats. Today, November 2nd, was not a good experience for us. We walked into our appointment, got seated in a room, and immediately noticed that things were off. The BIOHAZARD NEEDLE WASTE BUCKET was left OPEN on the counter, FILLED with USED NEEDLES inside. My cat kept jumping up onto the counter (as all cats do) and I kept grabbing her to avoid her going over to the needle bucket. The assistant/tech that entered the room immediately unwrapped a Hersheys Kiss Chocolate, popped it into her mouth, and chewed as she asked about our cat. She threw the CHOCOLATE WRAPPER in the waste bucket that is on the floor which is extremely accessible to any and every animal. Again, my cat kept roaming over there and sniffing/sticking her head in the trash. The tech continued to chew as she spoke which is incredibly unprofessional, considering she was only in the room for a solid MINUTE and couldnt have waited to eat her chocolate after she walked out. The trash bin mentioned was NOT changed out, there were several used tissues in there despite them only opening an hour prior to us arriving. Once the Doctor came in to speak to us, they relayed information the tech had written down, claiming things we had not said our cat did. She specifically mentioned that our cat was “vocal” when using the litter, when none of this was mentioned by either of us. The lack of attention and care put into the health of our loved pet pains us especially because of the gravity of the situation. Our kitty was in for possible kidney stones or a UTI and there was no level of care. On top of that, we had to tell the tech TWICE that we did not want to buy dry food here at the hospital, and even after bringing us a renewed bill, the dry food was STILL placed on there as a charge. This worries us heavily as there are LIVES in the hands of these employees who are so careless they cant even wait to eat a chocolate bar outside of the patients room. On the way out, the same tech came back in with our baby in the carrier and was quite literally slamming the carrier around. The carrier hit the wall and the side of the door frame about 3-4 times before we finally had to speak up, lunge forward and grab the carrier out of her hand. She replied with, “what happened? oh im sorry I was talking to you guys”. Our baby just finished getting injections and medications and this is the lack of care shown? Not to mention, our bill was 1,200$. I expect the level of care to be ABOVE AND BEYOND if i’m paying thousands of dollars for care. And to be totally honest, waiting over an hour and a half for service, paying over a thousand dollars, AND having to experience these careless, dangerous mistakes is upsetting to say the very least. And to not even properly handle or carry the carrier properly but instead just let it slam the sides of the wall and the door? It pains me to say that I can’t even imagine the level of carelessness they demonstrate when they’re NOT in front of the pet owners. BIOHAZARD CONTAINERS WITH USED NEEDLES INSIDE SHOULD BE DISPOSED OF OR ATLEAST PROPERLY CLOSED / STORED. NOT LEFT COMPLETELY OPEN ON A VERY REACHABLE COUNTER WHERE PETS AND CHILDREN WALK AND ROAM AROUND.

For years, we trusted this clinic with our beloved English bulldog, Lola, who has been a part of our family for nine unforgettable years. Due to the closure of her lifelong vet’s practice, we reluctantly looked for a new place and found this hospital. At first, the service seemed great—the staff was friendly, and they treated us like family. But over time, as the clinic expanded, everything that once made it feel welcoming was lost. What happened on Saturday, November 2, 2024, left us shocked and heartbroken. Lola has a chronic ear problem that this clinic has known about for years, yet they’ve continued to brush it off as a minor infection, despite countless treatments that obviously weren’t working. That day, I went in desperate for help, only to be met with disdain and rudeness from Alejandro, an assistant whose disrespectful attitude and dismissive behavior made me feel unwelcome from the start. Imagine pouring your heart out about the suffering of a pet you’ve had for nearly a decade, only to be treated as though you’re wasting their time. When I finally saw Dr. Rob Proietto, who has been seeing Lola recently, I thought he understood my concerns. I explained our difficult financial situation, how we had to cancel her insurance, and my hope for a compassionate, practical approach to managing her health. I wasn’t looking for a handout—just a plan that we could follow step-by-step to give Lola the quality of life she deserves in her final years. But instead of empathy, Dr. Proietto handed us a ridiculous, overpriced estimate for a treatment plan we’d already tried multiple times, knowing it wouldn’t work. This was after promising to find a reasonable solution. When Alejandro handed me that estimate, I was speechless. The clinic’s only interest was clear: how much money they could squeeze out of us. This clinic has lost its soul. They couldn’t care less about your pet or your family—the only thing that matters to them is how much they can charge. We walked out with no answers, feeling betrayed and deeply disappointed by the people we thought were there to help us. If you love your pet, do yourself a favor and stay far away from this clinic. The lack of empathy, the dismissive staff, and the outrageously expensive, ineffective treatments show that this place is nothing but a money-making machine. Think twice before you walk through their doors—this is not a place that cares about pets or the people who love them. Sunrise deserves better.

I had a wonderful experience today..The Frontdesk was professional and kind..The tech Mr. ALEJANDRO was full of knowledge and enthusiasm and made my experience very calm and happy..Our patient kitten was handled with care and the treatment was given with a positive outlook.. love scarbrough been going there since 2014

Alejandro was the best taking care of my dog even though he is a rescue and little afraid of people. He was able to manage him and my dog felt super comfortable after a while. I recommend you to visit this hospital if you are looking to get the best service experience. I am super satisfied and happy with the whole team at Scarbrough Animal Hospital.