World Wide Corals

Anything you need to your home Coral reefs this store has it. They have very knowledgeable and friendly staff that are willing to help and guide you in the right direction. Beautiful set up to check out.

I've seen so many hours on YouTube of WWC. Just started my biocube 32 saltwater tank and since it was cycled I headed straight here. I felt overwhelmed and happy that me seeing this place on TV that I'm actually here. The place is super clean and organized. They sell pre-made salt water and cycled live rock. If I knew this before I might of gone this route. The fish tanks are super clean, the frag tanks are organized and clean as well. And the staff extremely nice. I don't know the ladies name that help me. But she was awesome. I ended up leaving with 4 fish. The prices were nice as well . I am now a repeat customer!!

Currently having to deal with WWC and their scammy business practices. I purchased some corals in store to have shipped out at a later date, but decided against the purchase and cancelled the order. WWC refunded me but charged a ridiculous 20% restocking fee, even though the corals never left the store. I was never told about or saw a sign at the register stating this fee. I am having to resort to putting in a credit chargeback due to their lack of good customer service. Their excuse is that the corals moved tanks and now quarantines need to occur, which we all know is unture. If their holding tanks are not safe enough to transfer coral back to their sales tanks, they probably aren't safe enough to ship to my house. The frag tanks for display have hands in them all day and aren't pristine, let's get real on this overblowing of contanimation risks when we already know that all corals in any of their tanks are in a closed system with quarantine already done. I guess pests spontaneously come into existence from one of their tanks to another. In response to WWC: 6 days later was still four days prior to corals being shipped out. Your fine print in the order summary email even states: "Any cancelled online orders will receive a 20% restocking fee. For items not in stock that have been special ordered and/or aquariums purchased to be installed or picked up at a later time- should there be a cancellation by the customer there will be a 20% restocking fee" Notice there is no mention of in-store purchases. I didn't purchase online to see any disclaimers. And if you want to have punitive policies like this, maybe have all your employees iterate this bogus policy to all customers at the register. Regardless of the chargeback outcome, WWC should be ashamed for being anti-consumer in this matter. Lets call it what it really is, and that is WWC trying to keep $100 to move four frags from one tank to another tank. It wasn't apparent to me that this restocking fee would apply to a cancelled in-store purchases, and that is what matters in the eyes of the law. The business is charging restocking fees on items that simply do not even get restocked. Why would I want to get credit back to continue doing business with you? For the record, I never "accepted" the restocking fee, I told you on the phone that I would be fighting you with credit card company if management didn't approve full refund to my card.

I recently purchased a fish from World Wide Corals in Orlando, and unfortunately, it was a very disappointing experience. The fish died within just a few hours of being introduced to my tank, despite my water parameters being stable and suitable for new additions. I reached out to customer service to explain the situation, hoping for at least some kind of understanding or assistance, but they were completely unwilling to negotiate or offer any form of help. For a business that markets itself as high-end and customer-focused, the lack of support was really disheartening. I would’ve hoped for better service and accountability, especially considering the premium prices they charge. With that being said I will still continue to shop with WWC because they have never did me wrong in the past.

I visited the Orlando location on Saturday, March 1, 2025, to get some water tested, and I left feeling extremely frustrated and uncomfortable. Despite there being five employees on the floor, they all looked at each other debating who was next to assist me. I could clearly see no one wanted to assist me. It felt as if I was an inconvenience and or a bother and truthfully embarrassing which is not the kind of service anyone should expect when seeking help. This isn’t my first unsatisfactory experience at this location. I've been involved in this hobby for about two years now, and while I understand that it requires time and money, I have consistently faced challenges at this store. Even though the Orlando location is the closest to me, I’ve continued to visit, hoping for improvement. In contrast, my experiences at the Winter Park location have been great; I always receive prompt and knowledgeable help there, and I often find myself calling them with questions instead. It's incredibly disappointing to have such a negative experience at the Orlando store, and it's made me seriously consider taking my business elsewhere. I don’t expect a response or resolution, as it seems that customer feedback is not valued here. My advice to anyone considering this location: if you’re looking for consistent knowledge and customer service, think again. Save yourself the hassle and seek help somewhere else.