Petland

Terrible experience with rude workers that only care about getting your money, was very fishy on how she came up with extremely high price, she showed me it on her calculator app! The super smell like piss and come from puppy mills with health issues. It’s very sad.

We bought a puppy from Petland in Topeka KS on 2/20/2022. We were offered 5 different deferred interest payment plans. We ultimately chose the Petland credit card, as the staff told us the interest would be deferred for 24 months on a promotional plan. When we received our first bill, we found that we are being charged 29.99% in interest. We would NEVER agree to paying interest on this type of purchase. We contacted Petland Team Solutions and requested the remaining balance be put on a new plan, with deferred interest this time. They said they could not do anything because the paperwork we signed “would have stated the financial plan”. The paperwork we signed states “I agree to pay for these goods or services according to the terms of my Petland Credit Card Agreement and if applicable, any Promotional Credit Plan, which may apply to this transaction.” Since we were told we were signing up for a promotional plan, we signed the receipt thinking that the wording “if applicable, any Promotional Credit Plan” applied to our agreement. We filed a complaint with the BBB and Petland responded by saying they only offer a few promotional plans but only a couple of times a year and they weren’t offering any at the time we made our purchase. This was a huge surprise to my husband and I because not only did they not honor the payment plan they promised us, they presented us with offers that didn’t exist at all. We will pay this off and take our business elsewhere. We can only hope this helps others make an informed decision before making any substantial purchases with Petland.

Did nit get satisfactory referral to a reputable vet. Agreement was with Coyne Veterinarian and I am uncomfortable having my dog spayed there. Not even examining the dog again after not having seen the actual vet in 4 months. No bloodwork etc for surgery. Then store unwilling to make allowance for another vet

I would give Petland stores zero stars if I could. I got a ferret from the Knoxville store and told the girl that I needed a female ferret. She told me that I had 30 days to take it back. She sold me a male ferret. I called and they refused to take the ferret back and refund me my money because it had been 9 days and you were only allowed 7. I asked to speak with the manager and the manager said, "I don't know what you're talking about, nobody from our store would say that. So, no we will not take the ferret back." She had a few other "choice words". I simply told her that people can misspeak and that both me and my dad and a few other people had heard her say it was 30 days. The girl that waited on me was named Emily and was a younger girl. Please do not give Petland your business and be cheated like I was. I wasted my hard earned money and my time at this store and I have never been treated so badly in my life. There is no excuse for people to treat their customers so badly.

I was warned not to deal with Petland but ignored the warning. I also should have read all the reviews. After seeing a puppy that my elderly mother wanted I contacted Petland. Several l times I asked a very simple question wanting to know how much the puppy would be to adopt. I received everything BUT the price. (So all of our puppies have a bunch of benefits they come home with! For starters, did you know about our Puppy for a Lifetime program? This means as long as you shop here every 60 days for food and two other purchases, we will always provide a new puppy for free (as long as it was in the same price range). We also send you home with everything you will need for your new puppy! This includes a training den, treats, vitamins, toys and training supplies. All of our puppies also recieve outstanding vet care, up to date vaccines and deworming! When you pick out a puppy it will have a Microchip already under your name and a Help Me Find My Pet registration done as well! ) Still not answering my question. I have terrible cell phone service so after she was going to grab the info on the puppy and call,I went outside waiting on her call. Fifteen minutes later with lots to do I text that later would be better. SEVERAL texts later after telling Rayne maybe I could get the price in a text. STILL she was not willing to give up info on the price. I kept explaining I lived three hours away and need a price. I explained we would go elsewhere and also asked her NOT to text me back. Still she continued. She was relentless and also was calling. Telling me about how busy she was at her job,blah,blah,blah. Had she answered my question the first time instead of telling me she didn’t understand the question,I might have continued about the puppy. I finally had to block her!!!