Petland Discounts - LI City

This Petland store is just like any other. You get mixed prices, some are better than others and some are way worse than others. Some of the livestock is well priced but others are way overpriced. Most of their products for and livestock is not always tg he best deal to purchase here. You can go online and get better prices. For an emergency stop, this place will work for you. Staff wasn't even around to ask if they can help out on my visit. When I get to the register, no one was around. I had to wait for the person to finish putting up some inventory first so then he could take care of me. Due to staff and the counter experience, that's my reason for the 3 star rating.

The store is currently under new management. . I am the new manager and i have a great deal of knowledge on all salt water and fresh water fiah and pretty much everything We sell. So if you ever come to my store and. Feel your not being helped. They way you need. You can call any time. And. Ask to speak to me and i will help you. With what ever you need by directing the staff. Or speaking to you directly. And the live stock selection has greatly improved and we. Do take in request for animals we do not have in stock. Depending on the season and availability. But will make the effort. To get. You what you want and if we caint, Point you in the right direction !

I had to make an emergency trip to my local Petland today to drop off fish. The electricity on my city block was out. So I had a horrible night with my 6 aquariums. They took two of my large fish. An employee named Jonathan helped me. This guy went above and beyond in helping me and even called other stores to see about battery operated air supply pumps. I didn't even ask which was super sweet. He was extremely knowledgeable about my fish and he didn't just toss them in with others. If this guy is not manager I hope he makes it to management one day. This company would benefit from a mind like his.

I was really upset with the level of basic knowledge, empathy, and problem solving capabilities when it came to this location in reference to a purchase of an aquarium and inquiries in reference to the initial set up. When a family member wanted to surprise me with a mini set up in my new apartment in NY, he was very reliant on the staffs knowledge set to help make sure the initial set up was perfect. He was asking all of the right questions but rather than genuinely want to help, it seemed like all they wanted to do was sell him as much as possible . Before the tank was even established (an 8 gallon Nano tank) they sold him about 10 fish which they mentioned is okay. Anyone who works with fish and owns them knows you first HAVE to let the tank cycle and stabilize before introducing live fish. When you are finally ready to do so, you do it by adding a couple at a time (in this case 2-3 based on the tank size) , and not 10 right off the bat On top of that, when I brought in fish that died the same day, the manager refused to refund me and rather only gave me a credit to purchase future fish. I tried to have the credit applied to a couple of things that were needed to complete the initial set up that weren't mentioned by the staff (tank heater fir the tropical fish purchased for example) but they refused to do so. I tried to look past it and even went on to buy a stand for the tank. I purchased the stand and went home to try and complete the setup, but when I pulled the stand out of the box, it was all scratched and nicked up as if it was heavily used. The next morning I woke up , three more fish died and my wife and I had such a bad experience that we wanted to avoid this store at all costs so we were just going to count this all as a loss. After explaining this to my brother in law, who made the initial purchases, he suggested to call the corporate office (I would of done this first but I didn't know this was a corporation as I am from NJ) I gave a call to corporate the first chance I had and luckily they were able to educate the staff on the correct livestock return policy and apply the refund, credit me for the damaged tank stand that was originally sold to me, and speak to the district manager to ensure the staff is well educated on aquarium stocking protocol. At the end of the day, it wasn't about the money for me (which is why I wanted to avoid the store in the first place and just cut losses) it was much more about making sure that another customer doesn't have to go through what I did. More importantly it's to make sure more fish don't die in the hands of a customer for the stores lack of knowledge. An amazing gift idea turned into a temporary headache but now that everything is ironed out, the surviving fish are in a much better home My advice for anyone who reads this: Avoid this store for the lack of knowledge, overall quality of animal care (I've honestly never seen a store with fish in worse condition), empathy, and lack of urgency to want to help If this review helps one person in the future, I'm a happy man Good luck Respectfully, The voice for the fish who didn't make it

Great store for all your pet needs. Very good selection of tropical & other fish. The tanks are really beautiful & are well maintained. All the staff here are very helpful & friendly. I always enjoy stopping by.