Petco

I am very upset so Feb 9 I purchased 12 fish 2 frogs and a black snail ,,, it was a sale buy 3 get 1 free tetras ,, so once I got them home I let them adjust in there bags in the tank for about 30mins then release them into the tank things were going great until February 15 my fish seem to go to the bottom of the tank and had white stuff on them at this time I didn’t know what it was.. So the following day one of my angel fish and 2 of my sword fish were fighting for there life then passed ,,, I then seen some of my plates had the white stuff on them also, so I decided to call Petco this location where I got it from and explain what was going on and ask was anything wrong with there fish ? I was told no but even if it was they would’ve died that fast which isn’t true , any fish not treated when sick can die in a few days ,,,. So the following Tuesday I went to talk to manager and I end up talking to the man who I spoke with on the phone … So as I went to the tank where I purchased the fish from there was a sign saying they were up under quantity , so I asked him how long have they been quarantine for, and he responded 3 to 4 weeks now Remind you, I just got them the week before last and there were no signs I have a video ,,, so I Purchased some more fish that Weren’t in the quant tank to make up for the fish that passed because they Wouldn’t give me a refund because I didn’t bring dead fish, but I had pictures but I guess that wasn’t good enough. So The following day I woke up to my fish flipped upside down with ick all over them, which means my fish by sick Fish and I didn’t find out until that Tuesday because there was no sign prior week when I purchased,,, . So I spoke with General manager he was a asshole. He said I was lying. The signs been up for the last four weeks told him I had proof in the video he told me to get a lawyer corporate because he will no longer service me so that’s what I did. Here you will see pictures of my tank before I purchase the fish and my tank tarter purchased the contaminated fish. Before I got these fish, I had 46 fish three algae eaters a Plaint Fish and four frogs now I have 14 fish and two frogs, and I have proof there were no signs on tank in video I couldn’t post but did screenshot and proof that someone I know went through the same thing with this store ,,,, my fish were special to me because my brother got them for me in October and his passed in September I am very up set

It was okay for the basics. I would not buy fish from here until they’re feeders. The store is stocked but it always doesn’t look very busy and I went on a Saturday, late morning.

A big shoutout to the worker who helped me. I went there for a fish tank lid. And it was put to the side as the man told me he would on the phone. The lid was cut to lay the filter. Yes! I am very happy-go-lucky with my purchase. Thanks Petco.

This is my go to pet supply store. There's always parking right out front (maybe I'm lucky, I dunno), the front desk gal is a gem. Everyone is super friendly in fact, and my regular items stay stocked. Plus, there are pets there for adoption (not that I need more, but a girl can dream)

Staff are very friendly, I am always greeted and left alone to shop, which I appreciate! Staff is easily found if I ever have questions