Petco

Very bad service. I had a very disappointing experience with the service. I scheduled an appointment for grooming and a bath for my dog, but when I arrived, the staff was occupied with another customer. After waiting for 15 minutes, I was informed that my appointment had been canceled because the groomer didn’t show up. While I understand that unforeseen circumstances can occur, a simple call to notify me would have been appreciated—especially since I drove 20 minutes in the rain to get there. The situation worsened when I inquired if they could still accommodate my puppy for just a bath. Instead of offering assistance, the staff member at the counter became argumentative, insisting it wasn’t his fault the groomer was absent. I wasn’t blaming anyone; I was just hoping for a solution. To my surprise, another staff member joined in, and rather than helping, they both ganged up on me. I left feeling that I couldn't trust such rude and unprofessional individuals with my pet's care. If you cherish your furry family member, think carefully before entrusting them to this kind of service. Just a heads-up.

Not my normal store because it still does not sell prescription food. They said the vet part is about to open and they will have prescription food then but word is the vet has been process for years. Location is convenient with plenty of parking. Big store with big selection and clean. Employees are nice.

This Petco has made me move to using Chewys mainly now. I only now go to this Petco for short notice things and I just dislike the experience in the store. They have a good selection of products, but not everything is always in stock. There is only one good employee there, everyone else is rude and standoffish. It’s short staffed so there are a lot of times I have to wait at the check out because there isn’t anybody there. I bought dry food for my cats and they didn’t end up liking it so I returned it within a week of purchasing WITH the receipt and everything. When I originally bought it, the employee said that I can return it even if it’s opened. So when I returned it a week later, they gave me such a hard time about it. Like they were genuinely annoyed that I had to return something even though it’s their policy? Sorry for making you do your job? Anyways, I’m sticking to Chewy’s to save me the headache. Their customer service is nicer, genuine, and not rude.

I can’t review the whole hearted food on their website so I’ll do it here. 2 years ago I began feeding my dog “whole hearted grain free all stages of life. “I fed according to the directions on the bag for his weight. He began to get rather round around his abdomen and his fur started getting gross and he started drinking way more over the next couple years but I was associating it to his age because he was 12 around that time. Fast forward to 7/28/24 (this year) we were leaving Petco after grooming and my dog had a seizure. I immediately took him to the ER and his Blood sugar was in the 600s! Mind you I only give him natural rawhide treats occasionally like every 2-3 weeks. So he’s not constantly getting treats or over eating because as I said I was giving him what was recommended on the bag. $3000 dollars and multiple vet visits later after having days of cluster seizures he was diagnosed with diabetes. Both of our lives have been completely changed by this. He still has post effects and some cognitive decline since all the seizures and he has to be medicated at the same time every day with insulin and kepra and his blood sugars have to be checked 2+ times a day. I wouldn’t recommend this food at all! Again this review is not about the store or staff because the staff that day definitely came out to the parking lot to help me while he was having a seizure but I wish I could go back in time and not have put him on that food. And no this is not an isolated event, after telling friends and family what was happening one of my friends informed me that she fed her small dogs the same exact food just for small breeds, and her dog has had 3 seizures but she never took her to the vet because they resolved. Once I told her to take her dog in, the vet confirmed her dog was also diabetic and recommended she switch food. The picture of him is before, able to chase balls, go to the dog park, and run and move without issue. The video was several hours after the first seizure.

Service is good and product selection is great. There’s convenient parking directly outside the store. They’re located in a shopping center with Whole Foods, Target, Taco Cabana and much more, so there’s lots of people in and out. Watch out. They have a large selection of fish, small pocket pets and birds. They carry most of the big brands of pet food. The toy options are good too. I went shopping for both my dog and cat today. I found everything (and more) that we needed.