4.0

Had a great experience stopping here with my new chi puppy Chikita. All the workers were really helpful and helped me find her all her needs! This isn’t my usual store, the one closer to my house never seems to have enough workers, things I need and nobody is very helpful. I think I will make the hike out here from now on!

kristen andrews
  • Overview
  • (503) 889-9171
  • stores.petco.com

Hours

Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 7:00 PM

Petco Introduce

Welcome to the Petco located at 12020 SE Division St in Portland, OR, your local Pet Store Near Me. This location aims to provide a range of pet supplies and services to the community.

Customer experiences at this Petco appear to be mixed. One recent review highlights a very positive interaction with the staff during a visit with a new puppy. The customer found the workers to be helpful in finding the necessary supplies and expressed a strong preference for this location over another Petco store due to the superior assistance received.

However, another customer shared a negative experience regarding the store's grooming policy. This review details an incident where their dog, a long-time customer who had previously received grooming services at this location, was allegedly banned from future grooming appointments. The reason cited was the dog being administered trazodone, a medication prescribed by their veterinarian to help the dog remain calm during grooming or veterinary visits. The customer states that this policy was not previously disclosed to them and expresses concerns about a groomer's authority to make decisions regarding a pet's prescribed medication.

This negative review raises questions about the store's policies regarding pets on medication and the communication of these policies to pet owners. It also touches upon the relationship between pet owners and the store's staff, suggesting a potential lack of trust for some customers.

While one customer found the staff to be exceptionally helpful and the store suitable for new puppy needs, another experienced a significant issue with the grooming service due to a medication-related policy. This suggests that while positive experiences can occur, potential customers, particularly those whose pets require medication for grooming or other services, should inquire about the store's specific policies beforehand.

Currently, no information is available regarding the overall environment of the store or any specific promotional offers. Local users in Portland, OR, may find a range of pet supplies at this Petco location, but it is advisable to be aware of the varying customer experiences, especially concerning grooming services and medication policies. Contacting the store directly at (503) 889-9171 or +1 503-889-9171 for clarification on their policies and services may be beneficial.

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Petco Location

Petco

12020 SE Division St, Portland, OR 97266, USA

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Reviews

Had a great experience stopping here with my new chi puppy Chikita. All the workers were really helpful and helped me find her all her needs! This isn’t my usual store, the one closer to my house never seems to have enough workers, things I need and nobody is very helpful. I think I will make the hike out here from now on!

Feb 18, 2025 · kristen andrews

My dog has come to this location with our other lab for over a year. We have been instructed by our veterinarian to regularly treat our husky with trazodone to ensure the dog is calm in going to grooming or veterinary appointments. After perfect behavior and all that time -today's before her sppt she was banned because my husband mentioned she was on her trazodone. They tried to say that they had a policy that they never mentioned to us. The relationship that we form with the people who are trusted with our prize possession are not someone that I would trust ever again !!. Beware pet owners because there's no relationship between pet owners and petco, its all about their business.. I wouldn't trust any of their locations!. Banning a dog because of how someone feels is not putting pets first!. My pictures should show the personality of my dogs!!. After a year of nothing but glowing reports of our dog, the manager overheard my husband discussing medicine with someone else when he suddenly kicked them out because of the sudden policy . I Think it's important to inform people that they will have their pet banned for taking certain prescription medication . After a year of our money they discriminated against our dog for medication. Groomers have no veterinary training and shouldn't have any voice in other people's pets health, so think about it before letting them near your pets. We are so in love with our dogs and no one should be discriminated by health !

Oct 20, 2024 · Tina Branderhorst

I wish I would have looked at the reviews before taking my sweet golden here. I wrote in his paper work do not shave him and my wife also let them know not to shave him when he was dropped off. 4 hours later at pick up he was shaved and looked like a lab. To sad we are heart broken his beautiful long coat is gone is an understatement. I would never recommend taking your dog here for grooming.

Jul 04, 2024 · angela gonzales

Weekend is a busy. Only 2 cashiers are there. They looked like an overwhelmed. But try to kind and nice. Parking lots are crazy busy and tight. Outside This area’s little bit ghetto and I saw the many homeless people outside buildings. I’m live in Vancouver. I just stopped by quickly and buy for my can and dog foods. Also with out sales taxes.

Jan 22, 2024 · Morai Ball

Employees went over and beyond to take care of a pregnant mouse for my daughter. They made sure she was involved with everything and was invited to check up on her mouse till she was ready to come back home. This favor was huge for my kiddo and we appreciate the quality and care Sabastian and others have provided.

Feb 21, 2025 · April Cook

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