Petco

I take my pet for grooming the prices of fare Emmanuel he's the only one I let work on my Pet he does a great job

I’ve been a loyal Petco customer for over five months, regularly bringing my two dogs in for grooming without any prior issues. However, my most recent experience was extremely disappointing. After dropping my dogs off, I had to wait an entire hour just to pick them up after being told they’d be done in 15-20 minutes, which is completely unacceptable. The lack of communication and urgency from the staff was frustrating, especially given my consistent patronage. I expected better service, especially considering how well things had gone in the past. Unfortunately, this experience has made me reconsider bringing my dogs here in the future. Petco, please do better.

Dont go here unless you want an attitude from management. We had a grooming appointment scheduled for 8:30am and showed up a couple minutes early and no one was there which we understood and waited patiently. Then time kept going by and a little after 9am we were let in by someone that worked there who said the groomer wasn't here yet. Around 9:15am a manager(older lady) showed up who clearly didn't want to be there or deal with this. Also there were 2 other people that showed up, one for a 8:45am appoint(they left) and one for a 9:15am appointment (stayed and waited). Still we were very polite but this was getting completely ridiculous that there is very little communication and empathy for keeping us waiting so long. Eventually the manager called the groomer to find out what was going and sounded like a scheduling issue which is clearly a management issue. We were told the groomer would be here by 9:30am. All I said to the manager was that we needed to talk and see what can be done because its ridiculous that we are having to wait this long for an appoint we prescheduled and have gotten numerous texts about. The manager got EXTREMELY defensive, started making excuses and giving a fake apology. Just after 9:30am the groomer showed up and checked my dog in as well as the other. While our dog was getting groomed we ended up just doing errands and waited for a text she was ready because I assumed since my appointment was first and the groomer was late that my dog would be done first but nope the other dog that was getting groomed and had the appointment after me was ready first. So we just decided to go in and check and my dog ended up just getting done. The groomer was very nice and told us our bill would be covered because of the situation and even went up and told another manager (younger girl with short curly hair) who was at the register about it so when we went up to purchase our other things the grooming would be covered. We got up to the register and the only thing the manager said was “let me put in your discount”….THATS IT! No Im sorry for the situation, no apology, I couldnt believe it! Customer service is such a big thing especially this day and age so needless to say I would never go back.

Excellent experiences at Petco. Such helpful staff especially at Petco Parham Rd. The General Store Mgr, Colleen, was super-helpful & has such a great attitude! She opened my mind up & I even adopted a dog today from a rescue shelter. I bought some items at Petco. In addition, I would like to thank Constance, the dog trainer who gave me dog tips at this Petco! A very professional, welcoming & helpful Petco staff!

If I could leave 0 stars I would! I paid more than $70 for this?!! I deliberately asked the groomer NOT to touch her ears! She has this uneven piece just chopped off on one ear, I am LIVID! I asked for her NOT to be shaven down and she was. I cannot believe they returned my dog looking like this! She looked a million times better before her haircut. I had a wonderful experience before with Tiffany but she was not in today so they assigned Emmanuel for her grooming. I chose the holiday package which included a bandanna, did not receive one. It also included cinnamon spritz which would have her coming out smelling of Christmas and she does not! I paid for that service and did not receive it! My husband picked her up so I just saw her when she got home, I have called them and there has been no answer. I will never take my dog here again if they will do whatever they want and not follow what has been asked for. Save your money and don’t put your pet through such a horrendous haircut! I would have done a much better job! Update: I took her back to try to fix it since Christmas is this Saturday. Will was very helpful and apologetic. He tried to even out the horrible cut. I truly appreciate him but there was not much he could do. I did not receive a refund and am very unhappy with the entire situation.