Petco

If I could give no stars I would. Purchased a breaded dragon tank for my daughter for Christmas. The light bulb was burnt out. So took in to a different Petco closer to my house and they exchanged the bulb. The next day the bulb went out again. So we took the light kit that came with tank to this store to have them swap out. They would not do. They said we had to bring the whole kit in. Which means taking the breaded dragon and all the items purchased out. Mind you we drove 40 mins there and then back home twice. When all she needed to do was take the light kit out of a different kit and swap out. The manager Heather was very unprofessional. Even told me I was trying to scam them because I exchanged 2 days in row. Even after just explaining it wasn’t an exchange for the kit but just the light bulb. After talking to customer service they said she should have just took the kit out and exchanged and not have us undo the whole 40 gallon habit for the breaded dragon. I will never give any of my business to any Petco again. I also will be returning the extra 200 worth of items purchased back and taking my daughter to pick out elsewhere.

Wanted simple questions answered about cat food. After searching for a bit, there was someone cleaning the cages . We asked if she was busy she said give her a couple minutes. Next thing we know we’ve been ignored and she’s helping someone else. Turns out she’s the manager. We’re both black women and they were two white people. Hopefully this didn’t have anything to do with it.

The place was very clean. I bought many items that were on clearance for a ridiculously low price. Because they have loads of end cap displays, items are all over the store and you would have to walk the whole store to make sure you saw the whole selection. I bought several Halloween costumes 2 months after the holiday for a dollar each. Unfortunately they were out of bags and the cashier said they had been out for a couple of days. That was very inconvenient.

We came in to the Zionsville locations for a new training collar and I am SOOO IMPRESSED, the young lady made sure that the collar fit exactly as it should, she also sat and explained how to properly use the SPRENGER collar. The prices were GREAT and we will definitely be returning! GREAT EXPERIENCE ALL THE WAY AROUND AND LEFT VERY SATISFIED. Highly recommend

This is specifically for their grooming. My dog came back with blood on his face. I’m glad he is alive… We have tried a few groomers at the location. It’s not always this bad but wasn’t too good either. We are very disappointed :(