Petco

I booked a bath and deshedding service for my dog at Petco in Fayetteville, AR. About 10 minutes after I left, I received a call from Ashley, the groomer, who informed me that my dog must have been sprayed by a skunk recently. She said the smell was so overwhelming that both she and another groomer were unable to use the blower to dry her, so they placed her in a drying crate instead. I explained that my dog had been sprayed back in June and that, during a previous grooming appointment, I had mentioned this to the groomer. He had noted that while he could faintly detect the scent, it would take 6 months to a year to fully dissipate. Despite that, the last time I brought my dog in, the deshedding service was completed properly, and she was no longer shedding when I picked her up—exactly what I needed. However, after this most recent appointment, as soon as we got in the car and my dog shook, hair billowed off of her. My first instinct was to go back inside, but I remembered Ashley mentioning that the smell was strongest around her head, so I assumed she may have avoided brushing that area. Once I got home, I checked, and it was as if the deshedding hadn't been done at all. I paid $102 (including a $10 tip) only to have the primary service I needed go incomplete. If your pet has any noticeable odor—whether faint or strong—I would suggest asking in advance if the groomer has any sensitivities. Unfortunately, based on this experience, I would not return to this location.

Excellent grooming experience! The groomers were great and did an awesome job. I got a wash and de-shed and my dog is soft, clean, and smells great. I can't believe how effective the deshedding was too, so worth it. I almost didn't go because of some of the bad reviews... I'm so glad I didn't listen to them.

My buddy has been getting groomed with teeth brushing for almost two years by Ashley! She always does a great job and is very nice! All of the staff I have interacted with are super!

The only person working the floor at the time on MLK day, with birds tattooed on his neck, was so amazing and handled everything perfectly and patiently despite having to help everyone. They price checked my item TWICE and saved me $60. Absolutely amazing customer service!!

My Chihuahua is going through training with Devon. Devon is awesome and explains everything and why we are working on at each training session. He gives me detailed instructions on what to work throughout the week.