Petco ico

Petco

Pet Store Near MeNevadaClark CountyHendersonWhitney RanchMarks Street

631 Marks St B, Henderson, NV 89014, USA

4.0

After years of patronizing Petco, thanks to my experience at this location, I won’t be going to another Petco. Our dog, who is approximately 5 years old, has a genetic disorder that affects his heart. (It’s relatively common in small dogs, particularly Chihuahuas.) As a result, he’s on lifetime medication for it. Despite this condition he’s a happy and otherwise healthy dog. Today I drove 45 minutes to come here for a basic routine grooming appointment. When I got there the groomer refused to perform services due to his “condition.” They wouldn’t even trim his nails! According to them, their manager doesn’t allow grooming services on dogs with heart conditions because the vet on staff doesn’t do emergency services. That’s a first! Anywhere else we’ve been, the Petco groomers have had no issues and always have been willing to groom him. They just made me sign a paper giving them permission to obtain treatment and a waiver saying I wouldn’t hold them liable if something happened. Btw, we brought him here last year when we were in town and had no problems getting him groomed then. Now it’s an issue??? Why something wasn’t said on the phone when I called to make the appointment, I don’t know. It sure would have saved me time (90 minutes round trip) and gas money if they had. I’m happy Petco makes enough money that they don’t need my business anymore.

SightseeingSally
  • Overview
  • (702) 458-1435
  • stores.petco.com

Hours

Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 10:00 AM - 7:00 PM

Petco Introduce

Petco, located at 631 Marks St B, Henderson, NV 89014, USA, is a pet store serving the local community. You can reach them at (702) 458-1435 or their mobile number +1 702-458-1435.

Based on recent customer experiences, opinions appear to be mixed. One customer expressed significant dissatisfaction with the grooming service policy at this particular location. They recounted an incident where their dog, despite having been groomed at other Petco locations previously, was refused a basic grooming appointment (including nail trimming) due to a pre-existing heart condition. The customer highlighted the inconvenience and lack of prior communication about this policy.

On a more positive note, another customer shared a pleasant experience regarding customer service. This customer was looking for a specific item (isopods) that was not readily available on the shelves. However, a helpful employee went the extra mile to locate the item in the back, ensuring the customer found what they needed. The employee also provided recommendations for other places to find similar items.

Petco typically offers a wide range of products and services for pet owners, including pet food, treats, toys, and various supplies for different types of animals. Many Petco locations also provide grooming services and sometimes have veterinary services or adoption events. However, based on the provided reviews, it's advisable to inquire about specific service policies, especially concerning grooming for pets with health conditions, before visiting this Henderson location. For general pet supplies, it appears customer service can be helpful in assisting with product location and information.

Petco Photos

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Petco Location

Petco

631 Marks St B, Henderson, NV 89014, USA

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Reviews

After years of patronizing Petco, thanks to my experience at this location, I won’t be going to another Petco. Our dog, who is approximately 5 years old, has a genetic disorder that affects his heart. (It’s relatively common in small dogs, particularly Chihuahuas.) As a result, he’s on lifetime medication for it. Despite this condition he’s a happy and otherwise healthy dog. Today I drove 45 minutes to come here for a basic routine grooming appointment. When I got there the groomer refused to perform services due to his “condition.” They wouldn’t even trim his nails! According to them, their manager doesn’t allow grooming services on dogs with heart conditions because the vet on staff doesn’t do emergency services. That’s a first! Anywhere else we’ve been, the Petco groomers have had no issues and always have been willing to groom him. They just made me sign a paper giving them permission to obtain treatment and a waiver saying I wouldn’t hold them liable if something happened. Btw, we brought him here last year when we were in town and had no problems getting him groomed then. Now it’s an issue??? Why something wasn’t said on the phone when I called to make the appointment, I don’t know. It sure would have saved me time (90 minutes round trip) and gas money if they had. I’m happy Petco makes enough money that they don’t need my business anymore.

Apr 08, 2025 · SightseeingSally

The customer service was great! They didn't have the isopods I was looking for on their shelf, but just as I was about to check out, a nice employee came running to find me in the front because miraculously, she found 1 in the back. Just what I needed. Thank you! They also gave me a few recommendations on where I can more easily find what I was looking for.

Mar 04, 2025 · Ashley Sewall

Happy mouse happy wife 💖 my son thinks they are bunnies they r feeder rats but we don't use them for that they don't live that long but they are so cute and you know when a three year old wants something they want something I forgot why we came in last week but he saw them and would not let it go lol So we decided to surprise him while he was at grammy's house He's going to be so happy One came out to 9 dollars not bad He was the nicest, so we picked him

Aug 05, 2024 · omnipresent original

Maryann, the trainer was great and gave Taz and I some confidence. Looking forward for more training sessions to come!

Apr 01, 2025 · Gina Garcia Calicchio (Chef Gee)

Words can not express how talented Cypher is!! I was so shocked and happy to see my mop dog finally let go off all that mop!😭 She’s amazing and the best part is she cares so much, you feel actually relieved knowing that your dog is in the safest and right hands for the job!

Jun 09, 2024 · Briannon

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