Petco

I am n ever shopping there going forward. I spend a great deal of money at this location as I have 3 large dogs. I went in last month, used my telephone number for my Petco account, and bought some Purina Pro Plan canned food for our new rescue. Tried a few cans but he doesn't like it so I went back today to return the unopened cans with the intention of selecting something else. The manager (wearing a sling) was at the register and said she couldn't find my purchase in the records on my account. Lots of other things, but she couldn't locate this one. I said that's okay how can we handle this.... and she said there's nothing she could do !!!! so I would have to keep the canned food and she would not allow me to even exchange it for another flavor !!! I said that's a poor policy and she basically looked at me with an attitude and said there nothing she can do .... why bother being a store manager !!! She leaves a lot to be desired with her lack of customer service and poor attitude. Walking outside I was referred by someone on the sidewalk to a local family owned pet store down the street. So 'll be giving my business to the Laconia Pet Center as they are far better to deal with and actually do try to always satisfy the pet's needs. You say you’ll address this, so I’d like to know what you’ll do to rectify this situation??

Disappointed with my most recent trip to Petco where I was, for lack of a better word scolded by the woman at the register because I asked another staff member to show me where a particular brand of cat food was. The staff member show me where the cat food was and went about her merry way I was told that the register that I'm not allowed to ask staff to shop with me because they have jobs to do. I was there as an doordash shopper assisting a woman with finding a particular cat food that her felines are not allergic to. When I attempted to defend myself and let her know that I simply asked where something was she said "oh well it must not be you then but our DoorDash drivers tend to come in and ask the staff to shop with them." If the staff isn't there to assist a shopper with finding products I'm not sure what they're there for. end rant

Great place for most pet needs, even some things for exotic animals. Store is clean and all of the enclosures look well maintained and stocked with healthy animals. With Covid however, they do have limited stock for adoptable pets and would advise calling ahead if you are looking for something specific. They also have exotic pets that aren't always advertised online sometimes. They offer many "cookie treats" that you can buy from a salad-bar styled counter as well. Petco has always been the "small zoo" that is fun to walk through and see the animals while buying pet supplies. One major complaint is their Betta fish. They have what looks like 50+ small cups with them in there and tons that are near death. They need 5gal tanks and cannot thrive in these "efficient" cups. The "2$ adopt" baby Betta fish were also way in the back on an empty tank that I saw by accident! Employees try their best to take care of them and have even told me that they have Betta fish that weren't adopted because they were "sick looking" due to being unable to thrive, and soon after died even though they can live for 3 to 5 years! Betta fish are unfortunately overlooked in terms of animal cruelty and are treated as a " temporary throwaway pet". Imagine if they sold hamsters in tiny cups and every few cups there was a dead one and many of the other ones are lethargic and "sick".

I am a biologist, PhD. Yesterday, my husband and I visited the Petko pet store in Gilford, New Hampshire. We were amazed at how dirty the store was. Judging by the clouds of dust under the shelves and the amount of debris on the floor, this store has not been cleaned for at least a week. The air was also filled with dust, heavy and stuffy. Various animals, including birds, live in this store for a long time, waiting for their buyer. There's a cabinet with parrots in it, and there's no air filtration system in that cabinet. As a result, parrots breathe this dirty air all day long. It is known that exotic birds, especially parrots, are extremely sensitive to the purity of the air. The main cause of their death and short life is lung infections, which are often caused by keeping birds in an environment with dirty air or lack of air circulation. Horrified by the conditions in which living creatures are kept, we invited Nicole, the manager of this store, to talk, and expressed to her our concerns about the threat to the health of animals with such careless maintenance in a dirty environment. We took her to the cabinet where the parrots live and pointed out to her the lack of an air filtration system in this cabinet. The ceiling of this cabinet is a metal grate through which air freely enters from the store, so that by inhaling such dirty air during the day, birds are doomed to inevitable lung diseases. What surprised us was that Nicole started making excuses, claiming that there had been no deaths of parrots in her store. Lung disease in birds caused by being kept in a room with dirty air proceeds as a sluggish inflammation. Such inflammation can no longer be stopped, the condition of the bird will inevitably worsen and eventually lead to its death, simply the death of the bird will occur with a delay. We hope that our feedback/review will not be ignored, that a training course on the humane treatment of animals will be conducted with all store staff and that appropriate measures will be taken to bring the Petco store in Gilford to the American standard.

Found a collar within the clearance items and it was marked 17.99, wondering what the cost was new I went to look and found it New with tags hanging up for 17.99. The only difference between the two was one had the original tags, and the other had no tags just an orange clearance sticker with the 17.99 printed on it. I proceeded to inquire about getting an actual clearance price for it and was rudely turned down twice by two associates before getting the manager in on it, who was just as rude and insisted that the tag was correct and told if I wanted clearance prices to go to the clearance section where I just was, where I found that collar. She said take it or leave it, as I walked away and left the store and I told her that was very misleading, sad experience with the new pup for sure