Petco

We love coming to this Petco. All the employees go out of their way to provide top customer service. I’ve not had one bad experience and we come here often. Just the other day I needed to replace my fish tank and was helped by an employee from start to check out and she wasn’t even on the clock. I didn’t realize this at the time. Then two employees helped me try to fit my new 40 gallon fish tank into my car which didn’t fit. Ha ha. But the effort and customer care is beyond anything I’ve experienced anywhere else. Thank you guys!!

3/21/25... I did not want to give 1 star. I took my 7 month old pup in for a nail and buff trim. Haley the groomer checked my dog in . When she got their slip knot lease to go around her neck my dog snarled a little and backed up. She was scared! Haley said I Need to get a more experience person. The other lady comes out, my dog is still afraid. I get the leash around her neck. (The slip knot) . She ask myself and daughter to step out so the dog will go inside better. I go pay for the nail trim and buff. I turn to watch through the window and HALEY is strangling to get my 55 lb puppy on the high up table. She finally did get her up. My dog is scared. I guess she turned on the buffer tool. ( HALEY IS TELLING ME THIS AFTERWARDS) MY DOG with the leash hook to her and the pole. A very short leash. My dog falls off the high up table and is hanging in mid air choking . Feet not toughing floor , while 2 groomers stand there looking at her choking and doing nothing at first. Haley did not know we saw the entire fall happen! I was upset and mad. Haley comes out and says OH YOU WILL NEED TO BRING HER BACK FOR A TRIM ANOTHER DAY. LIKE HELL I WILL! SHE acted like no big deal. She has scared my pup now on getting a nail trim . When my son went in a few min later to speak to the manager, he talk to the groomer and she lied. The manager said it DID NOT HAPPEN , I DID NOT SEE IT HAPPEN THEREFORE IT DID NOT HAPPEN. YOU GOT A REFUND FOR YOUR DOG FALLING OFF THE TABLE! But he said it did not happen. He knew it happened. I told Haley you almost killed my dog. Who stands there and watches a dog hanging and struggling. Worse store ever.

I was devastated when I saw the condition of the baby bearded dragon at Petco. He had very labored breathing, skinny, and hardly opened his eyes; he was clearly dying. Additionally, I found a betta fish on the shelf inside the bag they use to transport the fish, meaning he had minimal oxygen and hadn't been given any food since he arrived. We purchased the betta just to save him from that plastic bag. When we went to the register to pay, a young Hispanic girl appeared shocked and hurt, quickly turning to her coworker to bring it to her attention. However, the blonde coworker rolled her eyes and ignored her. I was very upset, noticing her lack of empathy and urgency towards the animal. But seriously, what is going on here? It's clear that these poor animals are not being cared for properly; it seems they only care about getting rid of them. Whether they leave in a trash bag or with someone, they simply DO NOT CARE.

Seems like an ok store but it is very dark which made it like shopping in a dungeon! Employee says they are waiting for corporate to get it fixed. Seems about right in today’s world! Anyway - an unpleasant shopping experience in what might otherwise be a decent store. Great employees though!

Saturday I went to Petco at the corner of Walegra and Elverta in Antelope. We got 2 parakeets to be companions for a parakeet we already had. While I was there I got a "bird waterer". I put the new parakeets into the cage with the water container. I went to work and when I got home the water container had fallen andshattered because it was glass. The water feeder was securely attached, in fact the attachment is still on the side of the cage. I cleaned the cage several times to be very sure to clean up all the shattered glass. The base of the container has very sharp points. The birds did not show any cuts that night(yellow and blue). When I was able to check them the next day one new bird(yellow) was dead and the other was in very bad shape. I took them back to Petco with their defective water container and asked for a refund. Birds should live more that one day. They refused! Their receipt states "If you are not 100% satisfied with your purchase, you can return it within 30 days for a full refund with proof of purchase." I had my receipt. The second bird(blue) has now also passed. Clearly I strongly encourage all to avoid this disreputable store! I feel horrible at the loss of our new pets and am disgusted at the way I was treated. The person who I spoke to on Sunday was not only rude to me but was treating many other customers in a rude, cold and callused manner. If you love your pets and want them to live, DON'T BUY FROM PETCO! The photos show the water feeder attachment on still on the side of the cage and a large broken chunk of glass on the bottom of the cage below. Birds looked fine Saturday night but died Sunday. Photos are from Saturday night when I found the problem. You know the surprising thing is that the person in charge was talking in an angry voice to customers saying "We are not selling any fish today!" And "We are not selling ANY pets today!" When the customers asked questions she talked back to them in a very snarky tone. Surely there was a big problem at this location and knowing this they still refuse a refund for parakeets that did not last a day.