Petco ico

Petco

Pet Store Near MeCaliforniaSan Bernardino CountyVictorvilleBear Valley Road

Victor Valley Town Ctr, 17150 Bear Valley Rd, Victorville, CA 92395, USA

4.0

I made an appointment for a bath and haircut for my dog at the Victorville, CA location with a groomer named Angel. I showed up and the other groomer informed me that Angel said she didn’t have time. Which obviously is very unprofessional, a simple phone call before I arrived at the store would have been enough. When Laura and Jessica tried talking to her, Angel starts yelling and swinging her arms refusing to service my 10 pound dog. She then proceeds to aggressively handle the dog she is currently working with in a way that would almost be considered abuse. This is completely unacceptable in terms of customer service but also in the treatment of the dogs she services. Laura and Jess are phenomenal every time but Angel needs to go. If she doesn’t like working with dogs or providing good service it’s time for a new job. It’s no one’s fault she’s so miserable but her own.

Peter Camba-Alvarez
  • Overview
  • (760) 241-8137
  • stores.petco.com

Hours

Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 10:00 AM - 7:00 PM

Petco Introduce

Welcome to the local introduction of Petco, a well-known pet store located at Victor Valley Town Ctr, 17150 Bear Valley Rd, Victorville, CA 92395, USA. You can contact them at (760) 241-8137 or +1 760-241-8137. As a "Pet Store Near Me," Petco typically offers a wide variety of pet supplies and services to cater to the needs of local pet owners.

Based on recent customer reviews, experiences at the Victorville Petco location appear to be mixed, particularly concerning their grooming services. One customer reported a highly unprofessional experience with a groomer named Angel, who allegedly refused a scheduled appointment without prior notification, exhibited aggressive behavior towards staff and a dog, and was described as handling a dog aggressively. This review strongly criticizes the customer service and the treatment of animals by this specific groomer, recommending her termination.

In contrast, another customer had a very positive experience with a different groomer who efficiently and pleasantly clipped their dog Lucy's nails, even describing Lucy as difficult for this procedure. This suggests that the quality of grooming services may vary depending on the individual groomer.

While the reviews focus primarily on the grooming services, Petco as a chain typically offers a broad range of pet supplies, including different brands and types of pet food, treats, toys, bedding, health and wellness products, and accessories for various animals such as dogs, cats, fish, reptiles, and small animals. They often also sell live animals like fish, small pets, and sometimes reptiles, along with the necessary habitats and supplies for their care.

Information regarding the environment of this specific Victorville Petco store is not detailed in the reviews. However, Petco stores generally feature retail areas with shelves and displays of products, as well as grooming stations and potentially areas for housing live animals. Services typically offered at Petco locations can include grooming, dog training, veterinary clinics (often third-party), and adoption events in partnership with local shelters.

No specific promotional information for the Victorville Petco is available in the provided reviews. Customers interested in current sales, discounts, or specific services are advised to contact the store directly or visit their website.

In conclusion, the Petco in Victorville, CA, offers a range of pet supplies and grooming services. Customer reviews indicate varied experiences with the grooming department, with one highly negative report regarding unprofessional behavior and potential animal mistreatment by one groomer, while another customer praised the efficiency and pleasantness of a different groomer for nail clipping. Local users considering Petco for grooming services may want to inquire about specific groomers. For pet supplies, Petco generally provides a wide selection, and customers are encouraged to check for any ongoing promotions.

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Petco Location

Petco

Victor Valley Town Ctr, 17150 Bear Valley Rd, Victorville, CA 92395, USA

Get directions

Reviews

I made an appointment for a bath and haircut for my dog at the Victorville, CA location with a groomer named Angel. I showed up and the other groomer informed me that Angel said she didn’t have time. Which obviously is very unprofessional, a simple phone call before I arrived at the store would have been enough. When Laura and Jessica tried talking to her, Angel starts yelling and swinging her arms refusing to service my 10 pound dog. She then proceeds to aggressively handle the dog she is currently working with in a way that would almost be considered abuse. This is completely unacceptable in terms of customer service but also in the treatment of the dogs she services. Laura and Jess are phenomenal every time but Angel needs to go. If she doesn’t like working with dogs or providing good service it’s time for a new job. It’s no one’s fault she’s so miserable but her own.

Apr 13, 2025 · Peter Camba-Alvarez

The groomer that clipped Lucy's nails was a blessing....Lucy a horse nail clipping. The Groomer" simply came out took Lucy's leash,, walked her into her grooming station and was finished in 7 minutes! Made it a pleasant experince..not a traumatic THANK YOU.

Apr 13, 2025 · Eleanor Boucher

I really enjoy how friendly the attendants are here. They are very helpful in suggesting foods or snacks for your fur babies. Even when the line is long and there is only one checker, they try their best to get through the line quickly. I gave 4 stars because the front of the store needs to be sprayed down and cleaned. There is always so much urine and poo.

Jan 16, 2025 · Monique Miranda

Rachael had an extremely nasty attitude! Not only with myself but with other customers. I understand we all have bad days but you shouldn’t take it out on others. I genuinely don’t understand how she still has her job. Meanwhile hundreds of people truly desire to work. Petco , please do better in your hiring process and judging by your bad reviews … I wouldn’t doubt it if they’re about Rachael because the very few employees I did interact with besides her… had a bit more of a friendly personality. Sorry but I’m definitely sticking to Petsmart !

Feb 16, 2025 · Drea

The cashier didn't greet.. she didn't say anything to other customers either. She looked irritated that people were even there. I wanted to buy doggy bags and grooming products! Everything is overpriced. If the customer service was great, I most likely would've brought what I originally came for. But I won't spend my money where I'm not appreciated.

Dec 15, 2024 · Queen Pharaoh

Pet Store Near Me