Pet Supplies Plus White Lake - Highland

For pet owners in White Lake, Michigan, and the surrounding Highland area, Pet Supplies Plus located at 6845 Highland Rd, White Lake, MI 48383, serves as a local option within the "Pet Store Near Me" category. This particular franchise location of the larger Pet Supplies Plus chain aims to be a convenient neighborhood pet supplier, offering a range of products and services for various types of pets. Based on customer reviews, experiences appear to be mixed, with positive feedback regarding the variety of products, live animal availability, and friendly staff interactions contrasted by a significant negative experience concerning grooming service and customer service.

The environment of Pet Supplies Plus White Lake - Highland, based on the positive feedback, seems to be generally welcoming. Customers have noted that the staff is "always friendly and greets you at the door when you enter," suggesting a focus on creating a positive initial impression. The store reportedly offers a "variety of products" that aims to satisfy a wide range of customer needs for different types of pets. Additionally, the mention of specific sections like "Kitty City" implies designated areas within the store catering to particular animal types, potentially enhancing the shopping experience for owners of those pets. The availability of live animals such as birds, fish, reptiles, and small mammals like rabbits and guinea pigs (though subject to availability) indicates that the store provides not only supplies but also the opportunity to acquire pets.

The services offered at Pet Supplies Plus White Lake - Highland appear to include the sale of a wide array of pet supplies, encompassing food, toys, bedding, and accessories for dogs, cats, and other animals. Beyond retail, the store also provides grooming services, including bathing and nail trimming, as specifically mentioned in a positive review where both a dog and a cat were satisfied with these services. The availability of live animals suggests that the store also facilitates their sale, although the specific processes and health guarantees associated with these sales are not detailed in the provided reviews. The mention of a customer's desire to own a franchise indicates that Pet Supplies Plus, as a brand, has a positive reputation for some individuals, although this doesn't directly reflect the services of this specific location.

One of the key features highlighted in the positive reviews is the staff's friendliness. The consistent mention of being greeted upon entry suggests a customer-centric approach, aiming to create a welcoming atmosphere. The "variety of products" is also a significant feature, implying that customers are likely to find what they need for their pets, potentially reducing the need to visit multiple stores. The availability of a range of live animals caters to individuals looking to acquire pets, offering a local option compared to breeders or shelters, though the ethical considerations and care standards of these animals within the store are not discussed in the provided feedback.

However, a critical feature emerging from one of the reviews is a significant negative experience with the grooming service and customer service interaction. This detailed account describes a customer arriving before the stated closing time for the groomer, only to be turned away rudely by an individual identified as a store manager. The customer's disappointment at being denied a simple nail trim, despite verifying the groomer's availability beforehand, and the subsequent dismissive and "smug" attitude of the manager, raises serious concerns about the consistency of service and the professionalism of some staff members at this location. This negative experience starkly contrasts with the other reviews praising the friendly staff and suggests a potential inconsistency in customer service standards.

Promotional information for Pet Supplies Plus White Lake - Highland is not explicitly provided in the customer reviews. Pet supply stores often have regular sales, loyalty programs, and discounts on specific brands or types of products. To obtain information about any current promotions, local customers would need to visit the store, check their website or local flyers, or contact them directly via phone at (248) 889-4131. It is common for franchises to participate in national promotions offered by the parent company, but individual locations may also have their own specific offers.

In conclusion, Pet Supplies Plus White Lake - Highland, as a "Pet Store Near Me" in White Lake, MI, presents a mixed picture based on the available customer reviews. On the positive side, the store seems to offer a wide variety of products, including live animals, and some customers have experienced friendly and helpful service, particularly regarding grooming. The presence of specialized areas like "Kitty City" suggests an effort to cater to specific pet owner needs. However, a significant negative review detailing poor customer service and a dismissive attitude from a store manager regarding grooming services raises concerns about the consistency and reliability of the customer experience at this location. Potential customers should weigh these contrasting experiences when considering Pet Supplies Plus White Lake - Highland for their pet supply and service needs and may want to inquire specifically about grooming availability and policies before visiting.