Pet Supermarket

Welcome to Pet Supermarket, your local "Pet Store Near Me" located at 1711 Spring Green Blvd Ste 100, Katy, TX 77494, USA. You can contact them at (281) 665-2254 or +1 281-665-2254.

This Pet Supermarket location is generally described as very clean and well merchandised, offering a great selection of dog and cat food. For aquatic pet enthusiasts, they have a typical selection of freshwater fish, although one reviewer noted that the aquarium selection could be improved. Reptile enthusiasts can find a typical selection including normal ball pythons and leopard geckos, and the store does offer both frozen and live mice and rat feeders, which is appreciated by snake owners.

A notable feature of this Pet Supermarket is its amazing staff, who are described as very knowledgeable and friendly. It is important to note that this location does not have a groomer or a veterinarian on-site, which some customers might find disappointing. However, they do offer a self-service pet wash for $10, allowing customers to wash their own dogs (and potentially cats).

It is important for local users to be aware of a serious complaint regarding the company's online practices. One customer reported a significant discrepancy between product descriptions and pictures online (both on their website and Google) and the actual product received, alleging a bait-and-switch tactic. This customer stated that they were shown a 4-pack for $4.99 online but received only one item for that price and that the company refused to rectify the situation. This issue was reportedly brought to the company's attention a month prior to the review and had not been corrected. Therefore, local users might want to exercise caution when relying on online product information and consider verifying details in-store if possible.

For local customers visiting the physical store for pet supplies and the self-service wash, the experience seems generally positive, with a clean environment and helpful staff. However, the reported online issues should be taken into consideration for any potential online orders or price matching.