Pet Supermarket

Tifaney was extremely rude. I tried to ask her about flea treatments and she just turned around and looked at me. When I was finally able to get her attention, she spoke so aggressively and had a nonchalant and irritable tone. She was very rude to the other employees in the store and was very demanding. I overheard her threatening to fire one of the employees in front of me and two other customer's out loud. I can only assume that maybe she’s a manager but god what a horrible manager to have. I feel bad for anyone who has to work with her. The store in general had a decent appearance but the vibe was very dark. I couldn’t stand it in there, the environment was tense. I’ve never experienced this at any other pet supermarket.

Great selection, fairly decent prices. Enthusiastic staff. Come early when the vet is there on Sunday afternoon because a quite a line can form.

Love it there! Everyone is always kind and helpful. It's always clean. I appreciate their prices. Definitely recommend.

Friendly staff, was just stopping in while we waited to eat. Bought a toy for my Rottweiler and Pitbull. They had two ferrets that were adorable!

Called the store to speak with someone about the donation drop box to see if non-profit rescues could be eligible or apply to pick up donations and the manager that answered the phone at 6:45PM 3/29/2024 was very condescending and rude. She said only shelters could pick up donations and I was very nice totally understood that as well as kindly expressed that I get it as well. I then kindly asked her if there was an opportunity to speak with a general manager for a possible partnership and she rudely said “partner with someone” and hung up. How nasty is that? I don’t know if she felt I was asking too many questions, even though I only asked two— but if people don’t know something or are eager enough to call and inquire about helping animals out at their non-profit— I would have hoped she understood that and could give a better suggestion in a friendlier manner or provide a more higher-up contact information and inform them that a rescue is interested in a partnership and would be reaching out. Overall, I would not recommend this manager for a Pet Supermarket at all. If this manager on duty treats non-profit animal rescues like how I experienced….She doesn’t need to be over phone calls. So now I’ll be calling corporate to report her rude, snarky responses and hopefully they can address her attitude, get her off phone duty or inform of her rude tone to customers and inquiring non-profit members that can steer people away from store. Hoping Pet Supermarket can further reach out to me as well to apologize on her behalf for my awful experience since we’ve also been a dedicated PS customer for over 5 years.