Ocean's Tropical Fish

I asked the gal working if she had a specific type of tetra which she was not aware of and thought that it was a name of a chemical to put in the water. She seemed very uninterested and in a hurry to close out my question. There really were no customers in the store but I felt like the employees were rushing around and wanted to give short and incomplete answers. I have more questions but I didn't really like the attitude from the girl so the other employee once he was free I approached him. The gentleman that worked there did help me but was not able to give me any information on freshwater plants as he said he did not know. After bagging some plants for me I felt that he was in a rush to get it completed. The store has a lot of potential and looks like a nice balance between fresh and some Advanced saltwater setups. I've been into aquariums for 45 years. And I've been in a lot of specialty stores. This was my first to travel down to Mission viejo. Really no reason to return. *** The owner's reply... (see screenshot attached) Not really surprised bc the culture obviously starts with this owner. There was no negatively expressed during my visit, just my review of poor personnel service and now I'm not welcomed back... after I said no reason to return. 😆 I read more of the reviews and see the trend coming from the owner. Customers are hard to come by these days... probably will catch up to them. Do your research, plenty of Great specialty aquarium fish store with better selection and certainly service. 👋 bye

Wow, this place is such a badass store!! I love coming here! Ocean'sTropical Fish is hands-down the best tropical fish store around. Killer vibes, super knowledgeable staff, and they’re not just trying to sell you a fish for the sake of selling it. They actually care about what happens after you leave the store and want to make sure your tank stays healthy and balanced. You can tell they’re all about helping your setup thrive—not just making a quick sale.

It was a really nice store I went to buy fish and some other stuff, very patient staff and very knowledgeable and helpful, the place was very nice:)

Nice selections, went 2 times first to check out the fish they had quickly and wasn’t greeted or really cared for but second time they did say hi and after making it seem we would actually buy from them then got some attention. Maybe work on your customer service cause the first time we went in we would of got what we wanted but felt ignored! ☺️

The place has good selection of tank supply, however, the customer service is very poor. They always seem to be in rush to just sell the items and don't take time to answer questions. You will need to do your own research before going in, don't expect to get any good advice or clarification for the questions. This is after I left 20% tip both the time I shopped, I would expect a better customer service.