Luxor Reptiles

Located at 696 Confluence Ave in Murray, Utah, Luxor Reptiles is a pet store that appears to specialize in reptiles. However, it is important for local users to be aware of recent customer feedback that raises serious concerns about the quality of their products and their customer service practices.

One customer reported purchasing a reptile cage that failed to maintain the promised heat and humidity levels. They also questioned the functionality of a heater sold by the store. Additionally, this customer experienced a significant issue with a warped plexiglass front on the cage, which allowed their snake to escape. Despite promises of a replacement within one to two days, after a month, the replacement had not been provided, and the store allegedly stopped responding to communication attempts. This individual strongly advises against doing business with Luxor Reptiles.

Another customer shared a negative experience with an online order. They reported spending a substantial amount of money on a snake through the store's website but had not received any communication or the purchased animal after 18 days. Multiple email attempts to contact the store received no response, leading to extreme disappointment.

Based on these recent reviews, potential local customers should be aware of potential issues with the quality of reptile cages sold by Luxor Reptiles, particularly regarding their ability to maintain proper environmental conditions and structural integrity. There are also significant concerns regarding the store's responsiveness to customer inquiries and their fulfillment of orders, both in-store (regarding replacements) and online.

Currently, there is no information available regarding the environment of the physical store or any specific services offered beyond the sale of reptiles and related supplies. Given the serious nature of the complaints regarding product quality and lack of customer service, local users are advised to exercise extreme caution and consider these experiences before making any purchases from Luxor Reptiles in Murray, UT. No promotional information is available.