Josh's Frogs

Welcome to an introduction of Josh's Frogs, a pet store located at 312 S Elm St, Owosso, MI 48867, USA. Operating within the 'Pet Store Near Me' category, Josh's Frogs appears to specialize in providing supplies for reptile and amphibian enthusiasts, including live cultures like springtails, terrarium plants, and substrates. Customer reviews offer contrasting experiences, with one highlighting a significant issue with a product purchased from a retailer carrying Josh's Frogs' items, and another praising the quality of plants and substrates ordered directly.

Based on the available customer feedback, the environment of Josh's Frogs' physical location in Owosso, MI, is not directly described. One review pertains to a product ("springtails") purchased from a Petco in Waterford, CT, which were supplied by Josh's Frogs. This suggests that Josh's Frogs operates not only as a direct retailer but also as a supplier to other pet stores. The other review mentions direct orders of plants and substrate, implying a mail-order or direct pickup service from their Owosso location. Without further information, a detailed description of the in-store environment for local users visiting the Owosso address is not possible.

The services and products offered by Josh's Frogs, based on the reviews, seem to focus on the specialized needs of reptile and amphibian keepers. These likely include:

• Live Cultures: Such as springtails, which are small invertebrates often used in terrariums for bioactive setups to help maintain a healthy environment. The negative review highlights the sale of springtails, indicating this is a product they offer.
• Terrarium Plants: Live plants specifically suited for the humid and often enclosed environments of reptile and amphibian terrariums. One positive review specifically mentions "beautiful plants" in "great condition."
• Substrates: Various types of bedding and soil mixtures appropriate for different species of reptiles and amphibians and their specific environmental requirements. One positive review mentions ordering substrate that was in "great condition."
• Other Reptile and Amphibian Supplies (implied): While not explicitly detailed in the reviews, a store specializing in this niche would likely also offer items such as lighting and heating equipment, hides and decor, water dishes, feeding supplies, and potentially even live reptiles and amphibians themselves, although the reviews do not confirm this.

A significant feature that emerges from one of the reviews is a potential issue with the quality control of their live cultures. The negative experience describes purchasing springtails that were contaminated with snake mites, leading to a significant problem for the customer's ball python. This incident raises concerns about the care and handling of live invertebrates before they are sold or distributed. The customer's difficulty in reaching customer support further compounds the negative experience.

Conversely, a positive feature highlighted by another customer is the "great condition" and beauty of the plants and substrates received through direct orders. This suggests that when quality control is maintained, Josh's Frogs can provide high-quality products that meet the needs of reptile and amphibian keepers. The fact that this customer has ordered "multiple times" indicates a generally positive experience with these types of products.

The lack of response from customer support, as reported in the negative review, is a significant concern. The customer stated they called and left a voicemail but did not receive a return call. This lack of communication can be particularly frustrating for customers facing issues with their purchases, especially when it involves the health and well-being of their pets.

Currently, the provided customer reviews do not contain any information about promotional offers or discounts from Josh's Frogs. As a specialized retailer, they may offer sales on certain products or seasonal promotions relevant to reptile and amphibian care. Local users in the Owosso, MI area or those considering ordering online are encouraged to visit the official Josh's Frogs website or contact them directly at (800) 691-8178 or +1 800-691-8178 to inquire about any current promotions or special deals on their range of products.

In conclusion, Josh's Frogs in Owosso, MI, appears to be a specialized pet store catering to reptile and amphibian enthusiasts, offering products such as live cultures, terrarium plants, and substrates. Customer experiences are mixed, with one significant negative review detailing a product contamination issue and poor customer service, while another praises the quality of plants and substrates received through direct orders. This discrepancy suggests potential variability in product quality control or customer service responsiveness. Local users in the Owosso area or those considering purchasing from Josh's Frogs should weigh these contrasting experiences and consider contacting the store directly to inquire about product sourcing, quality assurance measures, and customer support policies before making a purchase, especially when it involves live animals or cultures that could impact the health of their pets. Checking for any available promotions or guarantees might also be beneficial.