Fin & Feather Pet Center, Inc.

I have been a regular customer at this location for almost 6 years. The staff are wonderful, and the manager is a wizard at getting New Caledonian geckos to eat. The selection is typically excellent when it comes to animals, and it’s rare I find something they can’t special order. Their prices on feeder insects and rodents are about half the price of the feeders at big chain pet stores, and their prices on animals are also very fair. Their enclosures are smaller than ideal, but they’re a pet store and they typically sell animals quickly, so they aren’t in small enclosures for very long. The staff clearly love their jobs, and it shows in the health of the animals, especially at the pond center. If you’re within 30 minutes of this store then it’s the best pet store around.

Great selection of merchandise, informed and passionate employees. Everyone there is very kind and truly cares about the animals immensely.

Staff is super friendly and knowledgeable. Prices can't be beat. Loved the selection of small animals, reptiles, and fish. Worth the drive if you need pet supplies!

What a fantastic local pet store! Been the staple of Richmond for as long as I can remember. Their selection of more exotic type animals is pretty impressive. Lots of pretty cool snakes, lizards, tarantulas, scorpions, and even other types of insects. Have a pretty good sized bird room always have either guinea pigs or rabbits out front. And one of the better selection of fresh and salt water fish in the area. I stopped in usually once a week, maybe once every other week to grab feeder Guppies and minnows for our turtle. Usually will get a package of mealworms as well. They have a huge selection of premium dog and cat food. Lots of toys for your animals and goodies. They carry pretty much any type of food selection you need for almost any animal. The staff is always very helpful. Pretty easy location to get to. If you need something special they can't even do special orders as well. Pretty soon we'll be buying a frog and I know we'll be getting it from Fin and feather. It's very easy to forget that we have a local pet store, my kids always want to go it's like going to a mini Zoo. Take the time and go check them out you won't be at disappointed.

Most of the reptile enclosures had dirty or no water. Anoles were dead in the water bowl and skinny starving. Enclosures were dirty and not taken care of at all. Smelled horrible. Many baby ball pythons in a tank with hardly any water and improper bedding and all looked stressed. When we informed an employee about this they just brushed it off and said ‘oh awesome’ and went back to talking with another employee. Employees do not care for the animals and were rude. The store does have a good selection of products and supplies and otherwise is a good store, but animal neglect ruins it all.