Aquarium

I just love this little place. The first time I went in, it was just to look around and get a feel for how much koi would cost. I was floored by how cool the displays were! Since then, we’ve bought 8 koi fish from Aquarium. All are thriving. We just bought two pond plants, as well. It’s nice to know there’s still such a specialty, family-owned store in Knoxville.

The store is really busy on the weekends but they've always provided excellent customer service. Different employees have taken time over the last couple of months to help me with my setup and adjustments on my tank to get it performing the way I wanted. My plants are starting to grow and thrive now.

This place is so cool. I want so badly for it to be 5 stars. Everything is super clean, and I know many people who've purchased fish from them with great success. They know their stuff, and seem to work very hard on providing quality stock. My issue is customer service. I know dealing with the public can be annoying, but it's part of the job, and y'all have got to do better. Walked in on a Thursday afternoon. There were 2 customers in the store, including myself. There were 3 employees on deck that I saw. There was an older lady behind the counter that looked right at me and never said a word. No one ever greeted me or acknowledged my presence. After walking around for 10 minutes, I finally went up to an employee to ask for some advice and about purchasing a fish. He replied, "yeah, what's up?" He was clearly giving the vibe he didn't want to be bothered. There are lots of negative reviews on here regarding this type of behavior. May want to consider some staff training on customer interactions. I'm rooting for you because everything else about your store makes for a wonderful experience!

We had a great experience. We bought a bowfront aquarium with a stand. And some beautiful cichilds (fish) I am extremely happy with our decision to use this fish store. Thank you so much for making our fish experience the absolute best. We are first time fish owners, and they went above and beyond to help us with all the questions we had, and even printed off information for us! Highly highly recommended. We even got a cute little hand towel with their logo on it, since it was our first time there! Be sure to tell them, so you'll get one as well!

Ive been a customer for at least 20 years possibly more bc i cant remember exactly when i found the joint because i was a kid but ive been in and out of the hobby since the 1980s and im telling you this because i while im certainly no brilliant master aquarium owner or builder of any sort but i fancy myself a bit more knowledgeable than the average person on the subject and i want the reader to know that im not some ignorant first timer when i leave this review. Also i feel it might be important to add that this will be the 3rd time ive updated this review and i think thats because i REALLY do like this store and i want to give it a great review... My major problem with this place are the prices and products offered. If you want the very best rimless tank with all the options incuding CO2,saltwater or fresh and you literally dont give a damn how much you pay for it then this is your place, absolutely, you should go here. But if your like the other 99% of the population, i find this place to be kind of uppity and dont get me wrong, the younger employees are extremely helpful,patient, friendly and have a genuine knowledge about most anything youd need to know. My 1st issue that caused me to take notice was about 6 or 8 years ago. Ive always wanted to get some shrimp but i was always afraid to keep any because they were kind of expensive to me at 8.99 and i bought 2 because i remember they had signs up everywhere "15 day guarantee on all fish and 30 days guarantee if you join our club" and there was no fee so i joined thinking hey, if anything goes wrong then i can at least get my money back or something else. Two days later i found them both dead and bagged them up and made the journey back to papermill from loudon county only to have some uppity "manager" point out that on the very bottom line in really small print, it said "no returns for shrimp". As you might imagine, at this point i became quite livid. There is some information i could have used BEFORE they took my money but nobody at any point ever even mentioned this little fact and you might even think to yourself as much money as this place must be making on all these high end rimless tanks and other equipment that they cant even make a 20$ exception to make a customer happy ! Well arent you a big big man with all your signs and small print !? So the 2nd time i dealt with them was when my pleco algae eater and my irredescent shark got too big for my biggest tank and its a 75 gallon tank so i contacted them about giving the fish up to a better bigger home and they assured me they had customers that wanted these type fish and they would possibly even pay me for my fish which was great but it was more important to me for the fish to get a proper habitat until they paid me. 8$ for my 18 inch standard run of the mill plecostomus algae eater and 1.40 for the 14 inch shark. I know they charged whoever they sold them to for a lot more and i would rather they just had let me GIVE the fish to a good home instead of them making a big payday while throwing pennies at me, know what i mean ? So now im at event #3. I bought the two, now sad looking plants pictured below for my 75 gallon planted tank and included a picture of the entire tank so as to prove that i can grow some plants. Ive had those 2 african swords for a few years now and the flame sword is a recent purchase along with the giant hairgrass too. The cryptos are all over a couple of years old as well but i recently pruned some of them way way back due to a bout of hair algae but now thats cleared up and i wanted to add some new stem type plants because ive had some before and they grow quick to fill in spaces. Im still learning plant names and i know one is called red ludwigia but totally cant remember the other name but i did provide photos and i hope theyre just melting like some plants will, before they take root and start growing right. Ill be sure to do a 4th update if thats the case but theyre looking pretty rough and one has broken entirely into two while i was making this review.