A to Z Pet Shop

Update**: Thank you for your condolences, but your response misses several key points. Chia’s condition was the result of neglect and poor breeding, which is unacceptable. From the moment we brought her home, Chia had parasites, megaesophagus, severe malnutrition, and untreated pink eye. These problems should have been noticed long before we got her. The fact that a 3 month old puppy was so sick shows she was not properly cared for and likely came from bad breeding. Megaesophagus, while rare, is often caused by neglect or bad genetics, neither of which should have been passed on. This was not just a “rare case,” it was a preventable tragedy. I also know that many other local vets have treated sick puppies from your shop (and other pets shops alike), and that’s very concerning. Your store has a reputation for selling sick animals and has been warned about this problem before. This is not just one rare case — it’s a bigger issue. You say you were supportive, but in reality, we struggled to get the right care for Chia. While you may have helped with the costs in the end (due to the health guarantee and lemon law), the lack of responsibility in the beginning on your part made this process extremely difficult. In the end, you failed to provide us with a healthy, well cared for puppy. Chia’s passing is a painful reminder of the consequences of neglect. It’s important that others are made aware of the risks of buying animals from your store. All the negative reviews are true! I have been grieving for months after buying a puppy from here that passed away. I finally have the strength to tell her story. I bought a 3 month old french bulldog from A to Z Pet Shop exactly a year ago from today (February 23, 2024). She threw up a little upon bringing her home. We kept an eye on her and hoped that maybe it was just nervousness of being in a new environment. The next day, she continued throwing up, but this time there was blood. We rushed her to the ER. It was discovered that she had 2 strains of parasites: giardia and cystoisopora and was diagnosed with congenital megaesophagus and had pink eye that needed to be treated. She also weighed 5.9 pounds when she needed to be at least 10 pounds to be considered healthy weight. She was so lethargic and dehydrated and was seen several times by the ER. We were told by the ER and her primary care that we may need to consider euthanization options because of how sick and little she was. We fought to keep her alive. The ER bill came out to thousands of dollars. We got on the phone with Tara, the owner to A to Z. She said sorry, but there was nothing she could do for us. Luckily, my boyfriend at the time was going through the documents and found the A to Z Pet Shop Health Guarantee that states each puppy is guaranteed from any illness for 20 days. There's also a lemon law that protects people in these situations. That got Tara's attention to work with us! We went with the reimbursement option (for us to keep Chia and for them to reimburse us for the ER bills) because we loved Chia and wanted to care for her. Unfortunately, Chia had to be on a lot of medications so she could live a normal life due to how sickly she was when we bought her. She wasn't able to develop a strong immune system during the time she needed to and it took a toll on her. Her health was in waves throughout the several months we had her and ultimately, her body could not take it any longer. We loved and cared for her deeply. She is always our baby in our hearts. I have more proof of Chia's story if this shop DARES to say anything is false! Also, the ER bill uploaded is only one of the bills so you can get an idea of what this puppy and we went through.

Amazing Pet Shop with a Wonderful Owner! I can’t say enough great things about A to Z Pet Shop! What really sets A to Z Pet Shop apart is the incredible owner, Tara. She is not only knowledgeable but also genuinely passionate about animals and their well-being. Whether you’re a first-time pet owner or experienced, Tara goes above and beyond to ensure you have all the information and support you need. Her kindness, expertise, and dedication shine through in everything she does, and it’s clear she truly cares about both her customers and their pets. If you’re looking for a pet shop that feels like more than just a store—one that provides exceptional customer service, top-notch products, and a warm, friendly atmosphere—A to Z Pet Shop is the place to go. Highly recommend!

Owners, please research the animals you’re selling and stop advertising inappropriate housing for them. A quick google search will tell you that dwarf hamsters actually need more space than Syrian hamsters, they’re recommended to have a 40” long & 24” high tank with several inches of substrate to burrow and a 7” diameter wheel to avoid back problems. The size of the beta tanks you’re selling is extremely upsetting and again a quick google search will tell you that the 1 cup tank size is a myth. People listen to pet stores, and you are spreading misinformation. You should be doing better by these animals. EDIT to owner's response: Bold of you to not acknowledge the fact that you are selling set-ups that are COMPLETELY inappropriate for the animals they're advertised for. Someone who cared for animals would have acknowledged this and fixed the problem. No reputable veterinarian would approve that pathetic hamster cage.

i had a great experience with the shop. i was guided, informed, and cared in the process of purchasing a puppy. i received all the necessary paperwork that I needed for the puppy’s vet visits and for my landlord. My puppy was well cared for in the shop and I also was guided to buy all I needed for his care. If you’re looking for a pet, especially for the first time, i recommend no one other than a to z.

We brought our 6 month old Bully to A-Z in Derby, for his first outting. Angela helped us with finding the perfect fit for collar and harness;along with finding some treats. She was kind,personable and very helpful! Absolutely will come back for more of our pet needs...Thanks Angela!