
United Pet Care
Pet HospitalCaliforniaOrange CountyLaguna WoodsEl Toro Road
24361 El Toro Rd #255, Laguna Woods, CA 92637, USA
3.0
The customer service is great and everyone is very hospitable, but please do not spend your money on this membership service. It is very difficult to get a vet to take UPC's discounts and most of the time, the exams and tests that need to be applied to your pet are not covered. Save your money and invest in a more comprehensive plan elsewhere.
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Overview
- (949) 916-7374
- www.unitedpetcare.com
Hours
Pet Hospital
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Welcome to United Pet Care
Welcome to the introduction of United Pet Care, presented as a local Pet Hospital that aims to provide a variety of services and potentially goods for your cherished animal companions. While United Pet Care's physical location is situated at 24361 El Toro Rd #255, Laguna Woods, CA 92637, USA, this introduction is tailored for local users in Singapore who may be seeking information about different veterinary care options, including understanding the experiences of other pet owners with similar services, even if geographically distant.
As a platform categorized under "Pet Hospital," United Pet Care's core function is expected to be the provision of veterinary services aimed at maintaining and improving the health and well-being of pets. Typically, a pet hospital offers a range of medical, surgical, and preventative care for animals. These services generally include routine check-ups, vaccinations, dental care, diagnostics such as blood tests and imaging (like X-rays), treatments for illnesses and injuries, and surgical procedures. Some pet hospitals may also offer additional services like grooming, boarding, and the sale of pet-related products such as food and medications.
Based on the information available, specifically the customer reviews, it is crucial for potential users in Singapore to carefully consider the experiences shared regarding United Pet Care's membership service. The reviews highlight significant concerns about the value and usability of their membership program. One customer mentions that despite great customer service and a hospitable environment, they found it "very difficult to get a vet to take UPC's discounts," and that "most of the time, the exams and tests that need to be applied to your pet are not covered." This suggests a potential discrepancy between the promised benefits of the membership and the actual savings or coverage experienced.
Another customer explicitly labels the membership as a "SCAM," stating they have been paying for three years and received "NO discounts" for their cat and "NO reimbursements for vet costs or bills." They further advise that it might be more economical to save money and pay out-of-pocket for veterinary care. These strong negative experiences regarding the membership program should be a key consideration for anyone evaluating United Pet Care, particularly if a membership or discount plan is a significant factor in their decision-making process.
While the reviews focus heavily on the negative aspects of the membership service, they do acknowledge positive aspects such as "great customer service" and a "very hospitable" environment. These comments suggest that the staff may be friendly and the clinic atmosphere welcoming. A positive and supportive environment can be an important factor in the overall experience of seeking veterinary care for a beloved pet, as it can help alleviate stress for both the animal and the owner.
However, it is essential to weigh the positive feedback about customer service against the significant concerns raised about the financial benefits of their membership program. For pet owners in Singapore exploring various pet hospital options, this information underscores the importance of thoroughly understanding the terms and conditions of any membership or discount plans offered by veterinary clinics. It also highlights the value of seeking transparent and comprehensive information about the costs of various services and treatments before committing to a particular provider or plan.
When considering a pet hospital, factors beyond membership programs are also crucial. These include the expertise and qualifications of the veterinary staff, the range of services offered, the availability of advanced diagnostic and treatment equipment, the cleanliness and comfort of the facilities, and the clinic's approach to patient care. While the provided information does not offer details on these aspects for United Pet Care, these are general criteria that pet owners in Singapore should consider when evaluating any local pet hospital.
For users in Singapore, it is advisable to research local pet hospitals and clinics, inquire about their services, fees, and any membership or loyalty programs they might offer. Comparing the offerings and reading reviews specific to clinics in Singapore will provide a more relevant and accurate understanding of the available options and the experiences of other pet owners in your local area. This due diligence will help ensure you make an informed decision about where to entrust the care of your pet.
In conclusion, while United Pet Care in Laguna Woods, CA, USA, may offer a hospitable environment and good customer service, the strong negative feedback regarding their membership program raises significant concerns about its value. Local users in Singapore should take these experiences into careful consideration when evaluating their options for pet care and are encouraged to focus on researching and comparing local veterinary services to find the best fit for their needs and the well-being of their pets. It is always recommended to seek transparent pricing and a clear understanding of any financial plans offered by a pet hospital before committing to their services.
United Pet Care Photos



United Pet Care Location
24361 El Toro Rd #255, Laguna Woods, CA 92637, USA
Reviews
The customer service is great and everyone is very hospitable, but please do not spend your money on this membership service. It is very difficult to get a vet to take UPC's discounts and most of the time, the exams and tests that need to be applied to your pet are not covered. Save your money and invest in a more comprehensive plan elsewhere.
Feb 20, 2023 · Nizar KuryI've been paying them for the past 3 years and I get NO discounts for my cat and NO reimbursements for vet costs or bills. This is a SCAM. I've paid more to United Pet Care than I have spent on my cat. You're better off saving money and paying out of pocket anyway for vet care.
Nov 01, 2023 · Jack ShryackThere website says “no waiting period “ but there is a waiting period after you sign up you have to wait to get the vet discount pricing. There website is not clear on waiting period and should disclose that when signing up! Pet owners be aware if you sign up & need to use for an emergency check the “ waiting period “ I don’t recommend if you need it right away!
Nov 13, 2023 · Sonia ArellanoI love United Pet Care when it comes to taking my pet to the vet! They have a large variety of vets for me to choose from and I have saved so much at the vet whether it comes to check ups, medications, surgery and more. SO much better than pet insurance!
Oct 12, 2019 · Rebecca FickeDO NOT WASTE YOUR MONEY! Horrible customer service can’t get through. Very rude ! I tried using the Vet that was I selected from their list of assigned Vets and They could not see me for three weeks. I tried to switch vets and had the same issue I tried calling them and was put on hold for over 40 minutes. This plan is a joke…. I tried to get reimbursed any amount for the monies I paid and was told sorry, but you have to use the vets in our network.. I did try my best to do just that.. One of my pets passed away and they didn’t even care.. put the extra money aside in a savings account would be better
Nov 02, 2021 · ken zeladaPet Hospital

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