Pet Pal Veterinary Clinic

My dog Polo Donatello had dental surgery at the end of July.. I was nervous because it was his first surgery in 9yrs. Dr Smith did an AWESOME job. Along with ALL the wonderful ladies that work there. I esp love Pet Pal because they are extremely affordable..

we recently rescued a border collie mix and he wasn’t chipped (unlike what the rescue advertised him as). i called this morning to see if they had availability and they did - they got us back as soon as possible and were so kind. some lady came in with her puppy and was obviously on drugs, saying things and not restraining her dog. the ladies at the front desk were more than apologetic even though it wasn’t their fault. i will definitely be back again, thank you guys for being so amazing!

Staff was super friendly and great with my gentle giant. We did experience an issue with some printed instructions not being accurate, but the owner was very attentive to the issue and made us feel as though this was an error that has been easily resolved since being brought to their attention. Hoping to update to a 5 star review once we attend our next appointment.

I chose this place because of their affordable services but now I wish I would have gone somewhere else. They charged me $40 for the vet to look at my dog for literally 5 secs then an additional $77 for blood work. At my other clinics I’ve spent $99 for a full year’s worth of shots exams and nail clipping for a full year. I was told on the phone the $40 was just to hold my spot and would be paid towards the blood work. Apparently the doc feels like he deserves to be paid $40 per 5 seconds which blows my mind. There are a few nice ladies in the office but I spoke to a man who was very rude to me and got me very worked up. There is definitely an attitude of arrogance and lack of respect that drifts in the air among some of their employees. When I got my dogs snipped they have you pay $15 for a cone. Instead of giving my dog a cone that is sized correctly they gave me an over large cone and blamed my dog for being the problem. I quickly realized this was untrue when I got home and found an extra cone for had from a roommates dog who had the surgery a few years back. If the doctor would have cared for my dog he would have come up with a better solution then sending me home with ineffective products. So long story short if you want a vet that makes you feel warm and fuzzy and like they care about your dog, don’t go here. 2 weeks after service and writing this review they sent me a letter in the mail declining to care for my pets any longer AS IF I WOULD EVER COME BACK. This is the most petty behavior from a company I have ever seen. If I were to consider coming back to this company they should be trying to make amends for my terrible experience not acting like petty children. My dogs wound was not even fully healed by the time they sent that letter. DO NOT BRING YOUR DOG HERE.

Dr. Reyes and staff are phenomenal! Very thorough exam & explained all treatment options available for our heartworm positive dog, Buddy. Answered all of our questions and explained all treatment costs/fees in advance.