Unleashed by Petco

Popped into Unleashed by Petco to get supplies for my dogs. The customer service was incredibly friendly and welcoming. The store has a large variety of pet foods and accessories. They're not like a regular pet store that carries animals; they only carry pet supplies. They do have a self-washing section, which was interesting. So, if you want to bring your dog or cat, you can bring them in and wash them yourself in the tubs they provide. I found a lot of good deals in their clearance section as well. I'd recommend checking it out if you have pets.

I walked into the store clueless because I just gotten a new puppy and Andi stopped what she was doing to help me and walked me through everything! she even walked me to my car so that I could take the shopping cart! please note I had showed up at 6:30 30 minutes before they closed, but I was in a desperate situation and they were more than willing to help! Dillon at the register was very patient with me as I was trying to navigate using Klarna in the store. And please note I had showed up at 6:30 30 minutes before they closed, but I was in a desperate situation and they were more than willing to help

I would have given this place 5 stars but for the second visit in a row There has been an "issue" with communications with the staff at this location. My dog is almost 16yrs old and has congestive heart failure. As a result, my vet has her on a very strict diet and Petco carries a very wide and diverse selection of high quality and fresh food that fits within the guidelines of what my veterinarian recommends for my little buddy. Because this brand of food is very popular, I always call ahead to make sure they have it in stock before driving out there. I asked the guy specifically if he had the 5lb tube and he checked and confirmed that he did. I get there and sure enough they didn't. I bought a 2lb tube but it is considerably more expensive. Then I told him I had a return item that I wanted put back on my credit card and pay for the food with a pre paid gift card. It took him 3 attempts to get that right. Love the store, they have their own parking lot which for downtown is a big plus, but someone should train this guy to maybe pay better attention!

Great staff and matched product pricing of the item I purchased.

Staff very compassionate and helpful regarding our cat’s situation.