Strictly Reptiles

Welcome to Strictly Reptiles, a specialized pet store located at 6450 Stirling Rd, Hollywood, FL 33024, USA. As a prominent establishment within the 'Pet Store Near Me' category, Strictly Reptiles caters to enthusiasts and keepers of reptiles and invertebrates, offering a diverse selection of animals and related supplies. You can reach them at (954) 967-8310 or via mobile phone at +1 954-967-8310.

Strictly Reptiles positions itself as a destination for individuals seeking a wide range of reptiles and invertebrates. While specific details about the store's physical environment are not provided in the available information, it can be inferred that the facility is designed to house and maintain a variety of these specialized pets. Potential customers can likely expect to find enclosures and setups suitable for different species, along with necessary supplies for their care.

The primary service offered by Strictly Reptiles is the sale of reptiles and invertebrates. Based on a long-term customer review, the store has been operating for over 14 years, suggesting an established presence in the market. This customer highlights "excellent service" and notes that animals received were "well packaged and very healthy." This positive feedback indicates that, at least in some instances, Strictly Reptiles prioritizes the health and safe transport of their animals.

However, other customer reviews present a contrasting perspective, particularly concerning their shipping practices and policies regarding dead-on-arrival (DOA) shipments. One customer reported receiving a DOA shipment of invertebrates, despite having purchased from them previously without issue. This suggests potential inconsistencies in their handling and packaging procedures.

Another review details a negative experience with a DOA tarantula that was shipped via FedEx. This customer described the packaging as "horribly packed," criticizing the lack of a "secure paper towel method" commonly used by other vendors for shipping spiders. Instead, the tarantula was shipped in a large vial of substrate, which allegedly allowed excessive movement during transit. The reviewer, claiming extensive experience with other vendors, characterized Strictly Reptiles' packing methods as careless and unprofessional.

Furthermore, this customer expressed dissatisfaction with Strictly Reptiles' policy regarding DOA shipments, stating that they do not offer refunds to the original payment method but instead provide only store credit for future purchases. The reviewer found this unacceptable, arguing that a professional company should ensure the safe arrival of purchased animals. This aligns with another mention in the Google reviews, cited by the dissatisfied customer, regarding the unprofessionalism of the staff.

The stark contrast between the positive long-term review and the negative recent experiences suggests a potential inconsistency in service quality or handling procedures over time, or perhaps variability in experiences based on the type of animal purchased or shipping method.

Features of Strictly Reptiles, based on the available information, include:

• A long-standing presence in the reptile and invertebrate market (over 14 years).
• A wide selection of reptiles and invertebrates available for purchase.
• Potentially varying levels of care in packaging and shipping, as indicated by contrasting customer experiences.
• A policy of offering store credit instead of refunds for DOA shipments, which has been a point of contention for some customers.

Promotional information for Strictly Reptiles is not explicitly provided in the given text. However, their continued operation suggests they likely engage in ongoing sales and promotions to attract and retain customers. Interested local users would need to contact the store directly or visit their physical location or website (if available) to inquire about current offers, new arrivals, or specific species they may be interested in.

Based on the objective information gathered from the customer reviews, potential local users considering Strictly Reptiles should be aware of both the positive experiences highlighted by long-term customers and the significant concerns raised by more recent buyers, particularly regarding shipping and DOA policies. It would be prudent for prospective customers to inquire specifically about the store's current packaging methods, shipping procedures, and policies on DOA animals before making a purchase, especially if the animals are to be shipped.

Visiting the physical store location in Hollywood, FL, if feasible, might offer an opportunity to assess the environment, observe the health and condition of the animals firsthand, and interact with the staff to gauge their professionalism and knowledge. Direct communication regarding any concerns or specific requirements could also help ensure a more satisfactory experience.

In conclusion, Strictly Reptiles offers a specialized service for reptile and invertebrate enthusiasts in the Hollywood, FL area. While some long-term customers report positive experiences, recent feedback highlights potential issues with shipping and customer service policies, particularly concerning DOA shipments. Local users are advised to conduct thorough due diligence and direct communication with the store to make informed purchasing decisions.