Shelter Hope Pet Shop

We found our newest family member here and are so grateful for them. She was loved and well taken care of while being fostered by Shelter Hope. I would recommend anyone to adopt their pet here.

They were not transparent whatsoever regarding the VERY serious physical condition of my little dog. Kim pretty much handed him over (as if she was RELIEVED and it oddly felt like she was RIDDING herself of some sort of difficult??? - perhaps even a HASSLE ??? Situation regarding an adorable, (Completely Vulnerable) little animal. We were given only the background that the baby was found in Pomona. I can vividly remember feeling almost pushed out the door when I took our baby home. She had mentioned the need to take our baby to the vet. We immediately did. Young lady vet was perfect in handling this seemingly rather fragile little dog. She held him but seemed to be subtlety feeling his tummy. She left saying I'd like to take some ex-rays and came back explaining the poor dog was SUFFERING with a rare condition (that Kim, the owner) should've DISCLOSED to us. The vet actually had PAPERWORK on our little love that was given TO her before placing him up for adoption. The surgery cost $2000.00 and we didn't flinch. My beef is that this shelter was harboring an animal IN PAIN - WHICH THEY themselves NEVER addressed or THOUGHT to perhaps raise money to get an animal OUT of PAIN!?! These are NOT poor people running this shelter. Unfortunately these days the shelter has been POORLY "renovated" into a dark ugly pit and upon opening the door the STENCH of urine and ONLY urine-soaked pads are what veers your attention away from needy pups. We need people to oversee the shelters even in our upper middle class towns. Don't let looks or Beverly Hills benefactors fool you

Avoid This Place! Shelter Hope Pet Shop is unprofessional, rude, and discriminatory in their adoption process. The staff is unwelcoming and seems to pick and choose who gets a pet based on personal bias rather than genuine concern for the animals. Extremely disappointing experience—would not recommend.

I have fostered and have rescued several dogs from here. The low rating are mostly due to their stance on gun control. As for it being a charity that operates in the best interest of animals, it is 5 star. They do amazing work and centee their lives around helping animals. If you get turned down in taking one of their pets home... just go to the animal shelter. Don't leave bad reviews, it's only hurting the dogs.

Pretty much the worst place to adopt a pet anywhere in Ventura County. The rude staff is just the beginning of the nightmare.