Puppygram Louisville

Terrible Experience.Wouldn’t recommend to anyone. On Monday, November 18th, my family and I went to Puppy Gram to pick up Edgar, a Havanese puppy.He was pretty expensive, but we didn't mind because his papers indicated that he had all of his vaccines up to date and was in good health.That was not the case.Edgar vomited once on the second day home and developed bloody diarrhea, which was unusual given that he had only been eaten the food provided by Puppy Gram.We then gave him a bath, and we discovered he was absolutely COVERED in live fleas.The next day, he continued to have diarrhea until it was all blood.So we immediately scheduled a vet appointment to have him checked out.During our vet appointment, the vet mentioned that he had recently seen another case of a puppy from Puppy Gram.Edgar was examined and found to be dehydrated as a result of both the diarrhea and the fleas sucking in his blood.He is currently taking medication for his gastrointestinal problems and was treated for fleas.I called Puppy Gram twice yesterday to express my concern, and was told that their "owner" was not present both times and that I would receive a call back, which I did not, so I called again today. I spoke with a manager, who indicated she wasn't sure what I wanted them to do in this case.When I inquired if they would at least cover the $400 vet appointment bill, I was informed "that is not something we do".Long story short , I would not suggest this facility to anyone.

My husband and I had been contemplating getting a puppy for our two daughters (ages 5 & 10) and we decided stop by Puppygram not really knowing what we were looking for. As soon as we entered we were immediately helped by staff who were incredibly patient with our girls and took the time to help educate us on various dog breeds. My 10 year old immediately fell in love with the sweetest Soft Coated Wheaten Terrier, Georgia, and it was great having the opportunity to watch them interact in a clean, large space. While we were only planning on leaving with one new furry family member, we couldn’t help but to also fall completely in love with Scooter, a 22 week old Miniature Schnauzer. The staff graciously allowed us to bring the two pups together and we spent some time as a family getting to know both of them. In the end it was clear that both Georgia and Scooter belonged in our family and we brought them both home! They have become the absolute best of friends and our daughters are completely crazy about them. My family is so thankful for the incredible experience we had at Puppygram and couldn’t imagine our family without Georgia and Scooter!

Wow! My 13yr old had an itching to play with a puppy and heard about Puppygram so we decided to go check it out. Of course I have to look up any establishments Google reviews before going. I will say this. DO NOT PAY ANY ATTENTION TO THE BAD REVIEWS ON THIS ESTABLISHMENT. The place was immaculate! Clean, tidy, well organized, and smelled great. The dog food products that I looked at seemed to be the best and most nutritious available. Everything about the place was nothing like any of the poor reviews that I read, and that's a shame. The puppies wow! They were all very clean, healthy, and playful as they should be. My daughter loved it she was able to pet and play with all the pups she wanted. She said she would come every day if she could. The staff here were amazing also, I believe ones name was Emily she was great. They all were very friendly and you can tell they love working there. Watching their interactions with other customers as well, they are very knowledgeable on all aspects of caring for a dog. What's great about this place is you can come and let your kids pet the pups without needing to be wanting to bring one home. They welcome you to come pet the pups which is so beneficial for the pups. Will definitely be back!

We got our mini poodle Dusty from puppygram in Louisville and we had the best experience. He is such an amazing dog and we take him everywhere he go. The staff is great and answered all questions we had. You can tell that they love all their dogs

Animals are kept in inhumane conditions. Displayed in the walls like fish, with inadequate space for some to even turn around, no toys or beds. Their only water source are bottles meant for rodents. Don't get a puppy from a mill. If you must have a purebred dog, do your research and adopt from a reputable breeder. This will also ensure your puppy will be healthy and vetted for any underlying health conditions-which saves you stress and money. If you do not need a purebred pet, please consider adopting from a shelter! They are full of wonderful animals waiting for their forever home.