Petland Las Vegas

I went into this location this past weekend. The beta fish are put in the back where customers don’t see when they first walk in. The water in this beta fish tanks are abhorrent. They have some sort of water system that I assume is supposed to recycle the old water and pump in new water, but it does not work. These tanks have gunk on the inside plastic making it difficult to see in. To allow these fish to live in this environment is shameful. If the fish tanks were up front, I know it would be a priority to keep them clean. Also, while sitting on the floor with my toddler, I was able to see a different perspective of the store. They don’t sweep or mop underneath displays. There are dead crickets, dust, and trash under every display that people can’t visibly see while standing around. This confirms my belief that they only clean what people can easily see. The dust under displays isn’t much of a concern, but I mentioned it to prove my point. If you own a pet store then take care of the pets in the store. All of them. It’s quite simple. If you don’t want to, then don’t sell that particular pet. Beta fish are obviously not money makers like the dogs and cats are, so they are literally forgotten about and neglected. Companies like this are very transparent about their main goal, money. Not the welfare of the pets they have in their care who depend on them for survival. I’ll never return again. Being in that store is just depressing and I already know they won’t improve their treatment of animals. Not to mention they keep selling rabbits when they aren’t allowed to unless they are spayed or neutered. I know for a fact they have been fined multiple times for this infraction, but they don’t care because rabbits bring in money! Especially around Easter time which is right around the corner. Can’t wait to see all the dumped rabbits around the neighborhoods come May. Not Petland’s problem tho.

Purchased a puppy at this store few weeks ago. Asked the sales person several times if puppy was healthy and no medical issues. She said they see local vet and do blood work. After taking puppy home, realized quickly he was sick and no blood work is done. Only vaccines. Come to find out he had Giardia. After my Vet reviewed all vaccines and other preventative care, she told me they were treating him for months with antibiotics and other meds. They had an obligation to tell us and did not. Instead of enjoying our beautiful boy, we are going through hell trying to get him well. Be careful.

The staff is always very helpful and they go above and beyond when buying anything. They have offered a refund if I got the wrong dog food and needed to bring back but I have never needed to bring anything back. Great store, great service. No complaints at all. ♥️

I waited 10 years to get the perfect best friend, luckily I had Chelsea and the Petland Staff to walk me through it. I love Chelsea’s perspective that the dog chooses you, not the other way around. She patiently helped me until I held the puppy that has now grown into a 5 month old! And she still texts me constantly to tell me any tips, tricks, or just to listen if I’m having puppy blues. Meant to provide this update sooner, but thank you guys!

I have been trying to get info on a puppy at this store for several weeks now. I've emailed, called, left message. No response. It's frustrating because now it's my mom's birthday I wanted to surprise her with this little guy. And I can't get any help! I would just go into the store but it's a two hour drive. And I don't want to get all the way out there and find out he's not available. How do you make any sales or run a store where the phone is never answered and customer requests are never addressed?