PetJoy

Pet Store Near Me California Los Angeles County Westlake Village Agoura Road

31416 Agoura Rd Suite 100, Westlake Village, CA 91361, USA

4.0

The product is good, but the company (Pet Joy) is horrible. It takes months to receive an order, if you receive it at all. I sent an email to cancel my account and it showed canceled on the website, but they charged me anyway. And the charge was triple what the order cost. If you must buy this brand, buy it from Amazon. Or better yet, don’t buy it at all.

Melanie Reiter

Overview

(888) 344-8974
petjoy.com

Hours

Monday 10:00 AM - 6:00 PM

Tuesday 10:00 AM - 6:00 PM

Wednesday 10:00 AM - 6:00 PM

Thursday 10:00 AM - 6:00 PM

Friday 10:00 AM - 6:00 PM

Saturday 10:00 AM - 3:00 PM

Sunday Closed

Pet Store Near Me

State

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PetJoy Introduce

Looking for a pet store near you? PetJoy, located at 31416 Agoura Rd Suite 100, Westlake Village, CA 91361, USA, aims to serve the local community with a variety of pet-related goods. You can reach them at (888) 344-8974 or +1 888-344-8974.

Based on available information, PetJoy offers products for pets. However, it's important to consider recent customer feedback. Some customers have reported significant issues with order fulfillment, unexpected charges, and difficulties in contacting customer service or canceling subscriptions. These customers strongly advise caution when purchasing directly from PetJoy.

One customer mentioned that while the product quality was acceptable, their direct experience with PetJoy involved lengthy delays in receiving orders and unauthorized charges after a cancellation request. Another customer expressed extreme dissatisfaction, stating that none of the provided phone numbers were functional and they faced challenges in canceling their subscription and obtaining refunds despite multiple email attempts.

Given this feedback, potential customers might want to explore alternative options for their pet supply needs in the "Pet Store Near Me" category or consider purchasing PetJoy products through other platforms, as suggested by one reviewer.

PetJoy Photos

PetJoy Location

PetJoy

31416 Agoura Rd Suite 100, Westlake Village, CA 91361, USA

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Reviews

Oct 28, 2024 · Melanie Reiter

I wish that i could recommend ZERO stars for this company. NONE of the phone numbers work and you cannot cancel your subscription online. I have sent SEVERAL emails to them asking for a refund and to cancel but they never contact back. TERRBILE business. I have NEVER had to do this before.

Feb 03, 2025 · Dena Tuell

Ordered may 15,2024 today June 17,2024 no product received. Tried calling 2 numbers. Rings and hangs up. Or busy. No response to emails. BBB ratings are horrible. Others with same issues. Filing claim. DO NOT BUY FROM THEM!!!!!!

Jun 17, 2024 · EILEEN HAMMOND

Just recieved our 1st jar of Pro-Digest about a week ago. Our 3 year old Rottie had dermatitis so bad. In just a week the improvement is amazing.. Thank you so much.

Oct 11, 2022 · Jo Deich

Sent us something other than what we ordered on multiple occasions, refused to refund the purchase. Customer service is attrocious (form responses + regularly getting put on hold for 10-20 minutes), then whenever you do finally get ahold of someone rather than actually fix the issue, they offer a discount code for future purchases. Why would we purchase more things from a company that can't send the right thing in the first place and then lies about it? It's a real bummer, too, because our pup loved the original product, the product we ordered (and kept trying to order).

Jul 12, 2023 · Matt Stebbins